Experienced Patient Billing Customer Service Representative – Remote Opportunity

Join arenaflex, a leading healthcare company, on a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a valued member of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

About arenaflex

arenaflex is a global leader in healthcare diagnostics and information services, dedicated to improving healthcare outcomes and transforming the delivery of care. Our team of passionate professionals is committed to innovation, continuous improvement, and delivering exceptional customer experiences. If you're interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Job Summary

We're seeking an energetic and passionate Customer Service Support Representative to join our Patient Billing Customer Service team. As a key member of our team, you'll be responsible for delivering exemplary customer experiences through innovation and continuous improvement. If you're a customer service-focused individual who seeks solutions to challenging patient billing issues, then this is the perfect opportunity for you!

Responsibilities

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing timely and effective resolutions to patient inquiries.

• Initiate payment plans for patients with outstanding balances, ensuring seamless communication and follow-up.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-focused approach.
• Maintain performance goals, adhering to quality standards and productivity metrics.
• Ability to become proficient with processes after completing a structured training program, embracing a culture of continuous learning and improvement.

Knowledge, Skills, and Abilities

* Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and communications.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, prioritizing tasks and managing time effectively to meet productivity targets.
• Proficiency navigating multiple computer screens and applications, with a strong understanding of data entry and alpha-numeric systems.
• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner.

Qualifications

* High School Diploma or equivalent required.

• Minimum 1+ year work experience required, with a strong preference for previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments.
• Previous work in high-volume call centers with multiple computer windows open is highly desirable.
• Previous interaction and communication with patients regarding medical information is strongly preferred.

Technical/Other Requirements

* Internet download speed of at least 50 megabytes per second connectivity required for remote work.

• Dedicated area to perform duties without interference, with structured breaks to maintain productivity and well-being.
• Ability to manage time and tasks independently, while maintaining productivity and meeting performance goals.

Why Join arenaflex?

* Work from home opportunity, with a flexible schedule to suit your needs.

• Quarterly variable bonus potential, recognizing your contributions to our team's success.
• Generous paid time off, allowing you to recharge and pursue your passions.
• Medical, Vision, and Dental Insurance Options, ensuring your health and well-being are protected.
• Flexible Spending Accounts, providing you with the flexibility to manage your finances.
• 401(k) and Employee Stock Purchase plans, helping you build a secure financial future.
• No Charge Lab Testing, providing you with access to cutting-edge healthcare services.
• Fitness Reimbursement Program, supporting your physical and mental well-being.
• And many more incentives, recognizing your value and contributions to our team!

Pay Range

* $15.25-16.00 or State/Local minimum wage, if higher, depending on your skills and prior relevant experience.

Application Window

* Application window closes: 3/29/25.

Shift and Schedule

* The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

• Offers shift differential – 11AM-8PM (EST) shift – 10% shift differential for residents in eastern time zone.

Benefits

* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer

* arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce.

• We do not tolerate harassment or discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual.
• We strive for a culture of respect, empathy, and understanding, where all employees feel valued and supported.

Accessibility and Accommodations

* If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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