Experienced Full Stack Customer Service Representative – Bilingual: French / English
Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both French and English? Are you looking for a challenging and rewarding role that offers opportunities for growth and development? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative – Bilingual: French / English.
About arenaflex
arenaflex is a global leader in customer experience and technology services, helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our company culture is built on a people-first, inclusive approach, where we champion our employees and invest in their growth and development. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
About the Role
As a Full Stack Customer Service Representative – Bilingual: French / English, you will be responsible for providing exceptional customer service support to clients via inbound/outbound calls and/or via the Internet. You will work from home, using a call flow guide in the customer's preferred language, to help customers resolve basic technical issues, track, document, and retrieve information in databases, and maintain broad knowledge of client products and/or services.
Key Responsibilities:
* Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Qualifications:
* An associate degree, bachelor's degree, or tech certification
- The ability to read, write, and speak fluently both French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in it for you:
* Starting wage will be between $16 and $25 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Why join arenaflex?
* We're a global leader in customer experience and technology services
- We offer a people-first, inclusive culture that champions our employees
- We invest in our employees' growth and development
- We're recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"
- We offer a range of benefits and perks to support your well-being and career growth
How to apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Location:
CAN, ON, Work-at-Home
Language Requirements:
* Bilingual: French / English
Time Type:
Full time
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protective status. Apply for this job