Senior Organizational Change Management Consultant (Contract)

Job Title Senior Organizational Change Management Consultant (Contract)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Senior Organizational Change Management Consultant (Contract) Location: Remote in USA-Contract 3 - 8 months As a Senior Organizational Change Management (OCM) Consultant, you will develop and execute the change management strategy and plan, working closely with client project teams. Your change plans will guide partners to achieve operational success and drive adoption for end users. This role requires strong leadership, critical thinking, and initiative to drive results. Your ability to build relationships, influence, and innovate will be key to maximizing adoption and ensuring a positive end-user experience. As a Consultant you would own: change strategy and execution for a full technology implementation or multiple workstreams. Acts as the primary OCM lead, ensuring adoption of new systems and processes. Here’s What You’ll Be Doing

• Lead complex change programs or major workstreams within larger technology transformations
• Define and drive the change strategy for system implementations and platform rollouts
• Conduct stakeholder analysis, impact assessments, and readiness planning to determine change complexity
• Create and execute end‑to‑end enablement strategies, including communications, training, and adoption plans
• Collaborate closely with project/program teams to align OCM plans with milestones, releases, and delivery rhythms
• Identify risks, issues, and resistance related to new tools, workflows, and behaviors; develop mitigation strategies
• Develop executive‑ready presentations and simplify complex concepts into clear, compelling narratives
• Build strong relationships with business partners, technical teams, and senior leaders across the organization
• Mentor junior change practitioners and contribute to continuous improvement of OCM methodologies
• Track adoption KPIs (usage, proficiency, productivity, behavior change) and adjust plans based on insights

Here’s What We’re Seeking

• 5–8+ years of experience in Organizational Change Management with a strong focus on technology implementations
• Proven experience leading change for enterprise system deployments (e.g., ServiceNow, CRM, ITSM, HRIS, AI tools)
• Background in delivering change management, communications, and training programs for technology initiatives
• Ability to translate technical concepts into business impacts and user‑centric messaging
• Strong facilitation, stakeholder management, and storytelling skills
• Highly organized, energetic, and comfortable navigating ambiguity
• Bachelor’s degree required (Business, Communications, or related field preferred)
• Prosci or CCMP certification required
• Nice to have: hands‑on project/program management experience or certifications (PMP, Scrum, etc.)

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