Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Service Representative to join our team. At arenaflex, we pride ourselves on offering the best solutions and service to meet our customers' needs, all while fostering a supportive and collaborative work environment. We believe in investing in our employees – providing ongoing training and development opportunities to cultivate the best talent and technical expertise in every market we serve.
Why Join arenaflex?
• Competitive salary and benefits package
- A culture that values effort and rewards results
- Health, dental, and vision insurance with low employee contributions
- Paid vacation and sick time plus six paid holidays each year
- 401(k) retirement savings options with company match
- Affordable supplemental insurance offerings including accident, life, critical illness, and disability
- Weekly pay
About the Role
As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers via telephone, email, and live chat to ensure delivery of outstanding customer service. You will be responsible for facilitating inbound and outbound interactions, fostering trust in every interaction, and maximizing customer satisfaction to grow and maintain customer relationships.
Key Responsibilities
• Answer inbound calls quickly and professionally
- Perform outbound calls to customers with intent to schedule by offering specials or reminders of routine service
- Communicate with customers verbally, by text, and by email correspondence
- Accurately book appointments for all departments
- Utilize good judgment and understanding of company policies to effectively make decisions and resolve customer issues
- Maintain daily performance goals
- Maintain product knowledge of VIP Membership plans and provide options to customers as sales
- Maintain and update Service Titan with complete and accurate information
- Perform On Call duties in weekly On Call rotation
Competencies for Success
• Communication
- Customer Focus
- Dependability/Productivity
- Interpersonal Skills
- Organization Skills
- Quality
- Results Orientation
- Adaptability
- Initiative
- Problem Solving
- Results Driven
- Sense of Urgency
- Teamwork
Required Skills & Abilities
• HVAC & Plumbing knowledge preferred
- An effective communicator who understands the importance of listening and being empathetic
- Ability to work and grow in a fast-paced, high volume call center environment
- Open to feedback to support your performance and development
- Willingness to learn new skills and ability to adjust to changes quickly
- Proficiency with computers (ability to navigate within multiple screens) & a good typist
- Very reliable and trustworthy
Education & Experience
• High School Diploma or Higher preferred
- Minimum 1 year of customer service experience preferred
Physical Demands
• Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted
- Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time
Work Environment
• Office environment
Work Schedule
• Schedules vary and may include: (days) M/T/W/Th/F, M/W/Th/F/Sat, M/T/W/F/Sat, and (times) 7A-3:30P, 7:30A-4P, 8:30A-5P, 9A-5:30P, and 11A-7:30P. Periodic rotational on-call work may also be required.
Remote Work Eligibility
• Not Eligible
Equal Opportunity Employment Statement
arenaflex is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws. If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity to join the arenaflex team.
How to Apply
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Contact Information
For more information about this role or to submit your application, please contact our HR team at [arenaflex HR Email]. Apply for this job