Experienced Inside Sales and Customer Service Associate – Building Materials Industry
At arenaflex, we're not just a leading wholesale distributor of high-quality building materials – we're a solutions partner for contractors and builders across the nation. With over 45 years of experience and a presence in the Midwest, South, and Southeastern regions, we've built a reputation for excellence and customer satisfaction. Our Inside Sales and Customer Service Associate team is the heartbeat of our organization, providing top-notch support to our customers and driving business growth.
About arenaflex
arenaflex is a dynamic and forward-thinking company that's committed to delivering exceptional products and services to the building materials industry. Our team of experts is passionate about helping contractors and builders succeed, and we're always looking for talented individuals who share our vision. If you're a motivated and customer-focused professional with a passion for sales and customer service, we want to hear from you!
Job Summary
We're seeking an experienced Inside Sales and Customer Service Associate to join our team. As a key member of our sales and customer service team, you'll be responsible for providing exceptional customer service, selling building materials, and driving business growth. If you're a results-driven professional with excellent communication and organizational skills, we encourage you to apply.
Key Responsibilities
As an Inside Sales and Customer Service Associate, you'll be responsible for:
- Selling building materials to our customers from the customer service counter
- Maintaining and growing existing customer base through prospecting, sales account development, quoting, and customer follow-up
- Sourcing special order items for our contractors
- Ensuring all customer sales orders are input complete and accurate
- Advising customers on inventory levels and pricing
- Cash application and reporting
- Answering the phone and directing calls
- Scheduling and answering questions regarding deliveries for customers
- Collaborating with other departments to resolve customer issues and improve overall customer satisfaction
Essential Qualifications
To be successful in this role, you'll need:
- A minimum of a GED or high school diploma
- Working knowledge of computers and software
- The ability to multitask in a fast-paced environment
- Strong organization and communication skills
- Past history in a building materials-related industry
- Strong math skills
- High energy level and a desire to succeed
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience in a sales or customer service role
- Knowledge of building materials and construction industry
- Familiarity with CRM software and other sales tools
- Strong problem-solving and analytical skills
- Ability to work in a team environment and build strong relationships with colleagues and customers
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to build strong relationships with customers and colleagues
- Familiarity with CRM software and other sales tools
- Strong math skills and attention to detail
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Inside Sales and Customer Service Associate, you'll have opportunities to:
- Develop your sales and customer service skills through training and coaching
- Take on additional responsibilities and contribute to business growth
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- Participate in company-wide initiatives and projects
- Receive regular feedback and performance evaluations to help you grow and develop
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that's committed to excellence and customer satisfaction. Our team is passionate about helping contractors and builders succeed, and we're always looking for talented individuals who share our vision. As an Inside Sales and Customer Service Associate, you'll be part of a close-knit team that's dedicated to delivering exceptional results.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package that includes:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
- A fun and dynamic work environment with a team of passionate and dedicated professionals
How to Apply
If you're a motivated and customer-focused professional with a passion for sales and customer service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer that's committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job