Business/Technical Support Analyst 2 - Client Services - FT - Day
University of California, Irvine is hiring a Business/Technical Support Analyst 2 - Client Services. The role involves responding to customer service issues and providing first-level technical support for various systems including personal computers and software applications, while maintaining incident records and ensuring timely service resolution. Highlights
- Responds to customer service requests and troubleshoots IT system issues.
- Manages Help Desk support line and logs incidents using a service desk tracking system.
- Performs first-level problem determination on PCs, mainframe, mid-range, and peripheral equipment.
- Requires proficiency with Active Directory, MS Office, Windows OS, MAC OS, and mobile devices (Apple, Android).
- Must have at least 6 months of IT Support experience in environments like Service Desk or Help Desk.
- Experience with ticket tracking systems and remote support tools is essential.
- Excellent verbal and written English communication skills are required.
- Shift flexibility including nights, weekends, holidays, and occasional travel is expected.
- Preferred knowledge includes ITSM ticketing systems, ITIL best practices, and university/medical center operations.
- Compensation ranges from $30.91 to $49.73 per hour with benefits including medical insurance and retirement plans.
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