Experienced Bilingual Customer Service Representative – Web & Call Center Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Bilingual Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty. If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex is a leading distributor of shipping, industrial, and packaging materials with a strong presence in North America. As a family-owned company, we pride ourselves on our commitment to customer satisfaction, employee growth, and community involvement. With over 9,000 employees across 13 locations, we're a dynamic and inclusive organization that values diversity and promotes a culture of excellence.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our team in Suwanee, GA. As a key member of our customer service team, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment. You'll communicate with customers over phone, email, and chat, providing exceptional service and support to ensure customer satisfaction. If you're fluent in both English and Spanish and have a passion for delivering legendary service, we want to hear from you!

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center environment using world-class technology

• Communicate with customers over phone, email, and chat to provide exceptional service and support
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert by learning about arenaflex's products and services
• Answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms
• Strong communication and interpersonal skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and familiarity with CRM software

Preferred Qualifications

* 1-2 years of customer service experience in a call center environment

• Experience with CRM software and customer service platforms
• Knowledge of shipping, industrial, and packaging materials
• Familiarity with arenaflex's products and services

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

Work Environment and Company Culture

* arenaflex is a drug-free workplace

• EEO/AA Employer/Vet/Disabled
• Our company culture values diversity, inclusion, and employee growth
• We promote a culture of excellence and customer satisfaction
• Our team is passionate about delivering legendary service and exceeding customer expectations

Compensation and Perks

* Pay from $25 to $28 per hour with significant growth and earning potential!

• Ongoing training and development opportunities
• Career growth opportunities and promotions
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative in Suwanee, GA. Apply for this job