Experienced Customer Service Agent – Foresight Sports Performance Analysis and Game Enhancement Technologies
At arenaflex, we're passionate about empowering athletes and sports enthusiasts to reach new heights through cutting-edge performance analysis and game enhancement technologies. As a leading designer and manufacturer of launch monitors, simulators, performance/entertainment software, and smart mobility solutions, we're committed to delivering exceptional experiences that drive success. We're now seeking an experienced Customer Service Agent to join our team in San Diego, CA, and be a key part of our mission to revolutionize the sports industry.
About arenaflex
arenaflex is a total technology provider, with a vertically integrated approach that encompasses engineering, manufacturing, and quality assurance under one roof. Our innovative solutions are used by equipment manufacturers, top professional golfers, and media outlets worldwide, with over 60,000 GC launch monitors and golf simulation solutions in use globally. We're proud to be the industry leader in performance measurement systems, and we're dedicated to pushing the boundaries of what's possible in sports technology.
Job Summary
As a Customer Service Agent at arenaflex, you'll be the initial point of contact for our customers, providing exceptional support and resolving issues through basic troubleshooting skills and knowledge of our product lines. You'll work closely with our team to ensure seamless communication, data collection, and resolution of customer reports. If you're a customer-focused individual with strong verbal and written communication skills, a passion for problem-solving, and a desire to make a difference in the sports industry, we want to hear from you!
Key Responsibilities
* Initial Responders: + Handle customer inquiries via phone, chat, email, and online tickets + Collect customer contact information, hardware/software information, device/software logs, and saved shots
- Utilize provided platforms, helpdesk articles, and support guides to direct customers to resolution
- Confirm and explain basic setup is achieved, including hardware and software
- Basic Technical Troubleshooting Skills/Understanding:
+ Review and investigate customer reports to qualify if there is an issue + Attempt to resolve issues using basic troubleshooting skills and understanding
- Escalate to Product Operation Specialist if unable to resolve
- Process Upsell Orders:
+ Identify opportunities to upsell or cross-sell products and services + Collaborate with the sales team to ensure seamless customer experience
Required Skills/Knowledge
* Strong verbal and written communication skills
- Ability to quickly assess client requests and identify solutions
- Strong customer-focused orientation
- Attention to detail
- Ability to work a task with a team to completion
- Ability to research and resolve issues, self-starter
- Strong working knowledge of MS Windows 7/8/10/11 Operating Systems and newer
- Previous computer or customer support experience
- Computer Networking Experience a Plus!
- Golf knowledge is a Plus!
- College-level education in a field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
- Working knowledge of Android, iOS, database usage, and audio-visual setup
Preferred Qualifications
* Previous experience in a customer-facing role, preferably in the sports industry
- Familiarity with performance analysis and game enhancement technologies
- Strong problem-solving skills and ability to think critically
- Excellent time management and organizational skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
* Highly competitive salary range: $17.45 - $23.61
- Comprehensive benefits package, including:
+ Medical and dental insurance + Vision, disability, and life insurance + 401K plan + Paid time off (PTO) + Paid holidays + Gear discounts
- Opportunity to work with a cutting-edge technology company that's making a difference in the sports industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
How to Apply
If you're a motivated and customer-focused individual who is passionate about sports technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job