Experienced Customer Service Representative II – Travel Industry Expert
At arenaflex, we're on a mission to revolutionize the way people travel and achieve more. As a Customer Service Representative II, you'll be at the forefront of this journey, providing exceptional support to our clients and helping them navigate the complexities of corporate travel. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to grow your skills in the travel industry, we want to hear from you!
About arenaflex
arenaflex is a market leader in travel management, operating in over 100 countries and serving some of the world's most innovative business and consumer brands. Our team of 10,000+ people works virtually, allowing us to offer flexible working hours and remote opportunities that foster a great work-life balance. We're committed to sustainability, driving success for our customers, and empowering our employees to thrive.
Key Responsibilities
As a Customer Service Representative II, you'll be responsible for:
- Responding to customer inquiries and developing positive working relationships with clients, operations, and vendors
- Researching, resolving, and responding to customer service issues within specified timeframes
- Maintaining and actively communicating current knowledge of the state of various travel industries (air, car, hotel, etc.)
- Using industry and system knowledge to find the root cause of issues, explore alternatives, and advise/educate customers
- Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction
About You
To succeed in this role, you'll need:
- Extensive knowledge within the corporate travel industry
- Proficiency in GDS Amadeus
- Experience with online support and online booking tools (navigation, technical troubleshooting)
- Demonstrated problem-solving skills and excellent customer service skills
- Understanding of ARC rules and regulations
- A positive customer service attitude and a willingness to learn and grow
- Availability to work flexible hours, including evenings and weekends (7am-7pm CT)
About Our Culture
At arenaflex, we value diversity, inclusivity, and authenticity. We believe that our culture is defined by our employees, and we're committed to creating a workplace where everyone feels valued and empowered to succeed. Our benefits and perks include:
- Flexible working hours and remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days and a compensation package that feels fair to you
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Compensation and Benefits
The salary range for this position is between $47,000 and $57,000, depending on your skills, qualifications, experience, and geographical location. We also offer a comprehensive benefits package, including mental, physical, and financial wellbeing tools, to support your overall health and happiness.
How to Apply
If you're excited about this opportunity and want to join our team, please submit your application through our website. We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage all qualified candidates to apply. If you require accommodation or have questions about the application process, please contact our Talent Acquisition department at [email protected].
Join the Journey
At arenaflex, we're passionate about revolutionizing the way people travel and achieve more. If you share our vision and are eager to grow your skills in the travel industry, we want to hear from you! Apply now and take the first step towards an exciting career with arenaflex.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Accommodation Requests
If you require accommodation or have questions about the application process, please contact our Talent Acquisition department at [email protected]. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
Apply Now
Ready to join the journey? Apply now through our website or by clicking the link below: Apply for this job Apply for this job