Implementation Manager, Medical Stop Loss

We’re thrilled that you are interested in joining us here at the Amynta Group! The Implementation Manager is responsible for leading the end-to-end client onboarding process, including intake, treaty and policy validation, system configuration, and cross-functional coordination. This role ensures all client implementations are executed accurately, on time, and in compliance with regulatory and contractual requirements. This position also provides day-to-day leadership to the implementation team, supporting performance, development, and workload management. The Implementation Supervisor serves as the primary escalation point for complex client, policy, or treaty-related issues and drives resolution through effective collaboration across internal and external stakeholders.Client Onboarding & Intake Review and validate Customer Implementation Questionnaires for accuracy and completeness. Coordinate collection of data and documentation from brokers, TPAs, and carriers. Lead internal and external kickoff calls, setting expectations, milestones, and deliverables. Treaty & Policy Oversight Review stop-loss treaties and reinsurance agreements for accuracy in schedules, benefits, and rate structures. Confirm compliance with company guidelines, regulatory standards, and client requirements. Ensure treaty execution and distribution are completed on time. Implementation Project Management Maintain detailed implementation project plans and checklists for each client. Track milestones and escalate issues proactively to underwriting, claims, and leadership. Provide structured status updates to stakeholders until transition is complete. Operational Setup Oversee new group setup in systems (eligibility, billing, claims platforms). Validate data feeds, reporting, and system testing prior to go-live. Ensure smooth handoff to Account Management with complete documentation. Team Supervision Provide oversight, guidance, and quality review of Implementation Specialists. Standardize intake, treaty review, and onboarding workflows to drive consistency. Train and develop staff to strengthen departmental capabilities. Qualifications & Experience 3–5 years of direct experience in stop-loss implementation, reinsurance operations, or TPA onboarding. Strong understanding of treaties, stop-loss contracts, and employee benefit plan structures. Prior supervisory or lead role experience preferred. Demonstrated project management capability with ability to handle multiple implementations simultaneously. Strong written and verbal communication skills; confident in direct client/broker interactions. High attention to detail, especially in document review and system setup. Key Competencies Accuracy & Compliance – Ensures all treaty and policy documents are error-free and regulatory-compliant. Leadership – Provides structure, direction, and accountability for implementation staff. Client Orientation – Maintains focus on client satisfaction throughout onboarding. Problem Solving – Anticipates and resolves barriers to implementation. Cross-Functional Collaboration – Works effectively with underwriting, claims, and operations. Performance Expectations All implementation milestones met within agreed timelines. Zero treaty/policy errors at go-live. Smooth, documented transition to Account Management. High broker and client satisfaction ratings for onboarding. Implementation staff trained, supported, and meeting quality standards. The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process. Apply To This Job