Experienced Customer Support Associate – US Remote

Join arenaflex, a pioneering insurance broker, in revolutionizing the insurance industry with cutting-edge technology, data-driven insights, and exceptional customer service. As a Customer Support Associate, you will be at the forefront of delivering an unparalleled customer experience, making a meaningful impact on the lives of arenaflex's clients.

About arenaflex

arenaflex is a trailblazer in the insurance industry, dedicated to simplifying the process of finding the best home and auto insurance. Our mission is to empower consumers with transparent, easy-to-understand products that save them time, money, and hassle. We're passionate about harnessing technology to drive innovation and excellence, and we're just getting started.

Job Description

As a Customer Support Associate, you will be the primary point of contact for customers, providing exceptional support through various channels, including chat, email, and phone. Your primary responsibilities will include:

• Managing existing customer accounts for Personal Insurance policies, utilizing multiple insurance company systems
• Explaining insurance products to customers using a consultative and empathetic approach
• Assisting 3rd parties with policy documentation and changes
• Collaborating with a dynamic team to achieve exceptional customer satisfaction
• Adapting to a fast-paced environment and embracing change with flexibility and enthusiasm

Qualifications

To succeed in this role, you will need:

• A Property & Casualty insurance license and at least one year of customer service experience
• Previous call center experience, with a proven track record of delivering exceptional customer service
• Empathy and understanding of customer needs, with a passion for providing solutions
• Experience working in a fast-paced environment, with adaptability and a willingness to learn
• Spanish-speaking skills are a plus, but not required
• Availability to work 9:30am - 6pm MST, with flexibility to adapt to changing business needs

Benefits

As a valued member of the arenaflex team, you can expect:

• A 100% remote work environment, with the flexibility to work from anywhere in the United States
• 15 days of vacation accrual annually, five sick days, and two volunteer days
• Comprehensive group health insurance, Employee Assistance Program, and wellness plans
• Employee stock purchase program, 401K matching, and immediate vesting
• DoorDash Pass subscription and access to exclusive employee discounts
• Opportunities for professional growth and development, with a focus on work/life balance and employee well-being

Company Culture

arenaflex is a people-first organization, dedicated to creating a culture that celebrates individuality and promotes diversity, equity, and inclusion. We believe in:

• Embracing our differences and promoting a culture of belonging
• Fostering a work environment that supports work/life balance and employee well-being
• Providing opportunities for growth and development, with a focus on employee success
• Celebrating our achievements and recognizing employee contributions
• Embracing innovation and creativity, with a passion for driving excellence

Why Join arenaflex?

arenaflex is a Great Place to Work in 24 countries, a FORTUNE Best Company to Work, and a Glassdoor Best Place to Work (globally 4.4 Stars). We're proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive workplace. Join us, and become part of a team that values your unique perspective and contributions.

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact on the lives of arenaflex's clients, apply now! Visit our website or click on the link below to submit your application. Apply for this job We look forward to welcoming you to the arenaflex team! Apply for this job