Helpdesk Technician - Level 1
About Us: Structured Technology Solutions is a forward-thinking company dedicated to delivering exceptional IT support and solutions. We value innovation, teamwork, and a commitment to excellence. Job Summary: We are looking for a proactive and customer-oriented Entry-Level Helpdesk Technician to join our IT support team. This role is perfect for individuals starting their career in IT, providing an excellent opportunity to gain hands-on experience and grow within the company. Key Responsibilities: Serve as the initial point of contact for users seeking technical assistance via phone, or email. Identify, diagnose, and resolve basic hardware, software, and network issues. Log and manage support requests using a ticketing system. Escalate more complex issues to higher-level support staff as needed. Assist in the setup, configuration, and maintenance of computer systems and peripherals. Offer basic training and support to end-users on software and hardware functionalities. Ensure high levels of customer satisfaction through effective communication and timely issue resolution. Qualifications: High school diploma or equivalent; an associate degree in IT or a related field is advantageous. Basic knowledge of computer systems, networks, and software applications. Strong problem-solving abilities and keen attention to detail. Excellent communication and interpersonal skills. Ability to work both independently and collaboratively within a team. A customer service-focused attitude. Previous experience in a helpdesk or technical support role is a plus but not required. Benefits: Health insurance (Full-time only) Voluntary benefits (Accidental death, life insurance, etc) Open Vacation Policy Apply To This Job