Commercial Planning and Operations Manager
Commercial Planning & Operations Manager, Americas Chicago Area Preferred (Hybrid) | Remote Considered for the Right Candidate At Sonova Consumer Hearing, we are seeking a Commercial Planning & Operations Manager, Americas to drive commercial planning excellence, operational execution, and regional profitability across the Americas business. This highly visible role serves as a strategic business partner and right-hand support to the VP Americas, helping shape forecasting, pricing, operational performance, and scalable business growth across the region. What You’ll Do Lead the regional SIOP (Sales, Inventory & Operations Planning) process, partnering with Sales, Finance, Supply Chain, and Operations teams to improve forecasting accuracy and business alignment Develop and execute demand forecasts to support revenue growth, inventory optimization, customer service performance, and product launch readiness Drive commercial analytics and profitability initiatives, including pricing strategy, gross-to-net analysis, promotional effectiveness, trade spend evaluation, and customer/channel profitability assessments Analyze market trends, pricing elasticity, and competitive dynamics to provide recommendations that support profitable growth and strategic decision-making Partner closely with Customer Service, Logistics, Supply Chain, and Sales Operations teams to improve order management, outbound execution, inventory allocation, retailer compliance, and fulfillment performance Lead cross-functional initiatives to improve operational efficiency, including EDI enhancements, reporting simplification, process automation, and workflow standardization Establish and monitor KPIs, reporting cadence, and operational governance processes to improve visibility, accountability, and execution consistency across the business Support new product launches and SKU lifecycle management, including inventory planning, demand ramp-up, monthly phasing, and end-of-life transitions Prepare and present business performance updates, highlighting revenue drivers, operational risks, inventory exposure, and margin opportunities to senior leadership Partner with the VP Americas and regional leadership team on strategic planning, financial modeling, growth initiatives, and continuous improvement efforts What You Bring 7+ years of experience in demand planning, commercial analytics, sales operations, revenue management, or related functions within consumer goods, retail, or eCommerce Strong commercial and financial acumen with experience in forecasting, pricing strategy, gross-to-net management, and profitability optimization Experience leading or influencing cross-functional initiatives across sales, finance, operations, customer service, marketing, and supply chain Strong analytical and problem-solving skills with the ability to translate data into actionable business insights Experience with ERP systems and BI/reporting tools such as Power BI, Tableau, SAP IBP, Demantra, Anaplan, or similar preferred Strong communication and stakeholder management skills with the ability to influence across functions and leadership levels A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected] Sonova Human Resources What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options401k plan with company match*Company paid life/ad&d insurance Company paid Short/Long-Term Disability coverage (STD/LTD) PTO, floating Diversity Day, paid holidays* Paid parental bonding leave Employee Assistance Program Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $97K to $120K . This role is also commission eligible/bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Apply To This Job