Experienced Customer Service Representative Overnight (Remote in Hollywood, FL) - Pet Industry E-commerce Leader

At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality, a desire to engage in meaningful conversations, and a passion for genuinely helping others, this might be the purr-fect role for you!

• *About arenaflex**

arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. We're a company that's passionate about providing exceptional customer service, and we're looking for like-minded individuals to join our team. Our customer service organization is at the heart of everything we do, and we're committed to delivering an unforgettable experience for our customers.

• *What You'll Do**

As a Customer Service Representative, you'll be the face of arenaflex, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.

• *Key Responsibilities**

• Engage directly with customers via phone, email, or chat to resolve their queries and concerns

• Research and problem-solve to determine appropriate solutions for customers
• Think proactively and set follow-ups as needed to ensure contact resolution
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
• Operate with a willingness to learn, share feedback, and get feedback to grow and develop as a professional
• *What You'll Need**

• 2 years of customer service experience

• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check
• *Technical Requirements**

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience

• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify
• *Why arenaflex Customer Service?**

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. We believe that our customer service representatives are the heart of our organization, and we're dedicated to providing them with the tools, training, and support they need to succeed.

• YOU BELONG**: arenaflex is a place where you can be your authentic self. Our team members are from everywhere-different places and different walks of life. It's what makes them unique, and it's what makes us stronger.
• YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insuranc

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