Experienced Customer Support Supervisor - Overnight Shift at arenaflex

Job Summary:

Join arenaflex as an Experienced Customer Support Supervisor - Overnight Shift and become a key player in delivering exceptional customer experiences. As a leader in the hospitality industry, arenaflex is committed to innovation, teamwork, and growth. This remote-based position offers a competitive salary, flexible work arrangements, and a dynamic work environment that fosters learning, development, and FUN!

About arenaflex:

arenaflex is a global leader in the hospitality industry, with a unique insight into the world of restaurants, bars, wineries, and other venues. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, arenaflex champions restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and increase revenue. Every employee at arenaflex has a tangible impact on what we do and how we do it, and you'll be part of a global network that includes arenaflex and other travel brands.

About the Role:

As an Experienced Customer Support Supervisor - Overnight Shift, you'll be responsible for:

• Building and developing a team of Customer Support Representatives (CSRs)
• Communicating effectively to a variety of audiences, including customers, peers, and management
• Displaying exceptional time management and multitasking skills to meet the demands of an overnight shift
• Holding yourself accountable for your performance as well as that of your team
• Working closely with peers to discover standard methodologies and improve processes
• Appropriately facilitating presentations to all audiences
• Having tough conversations with people while maintaining an overall positive atmosphere
• Being flexible to work various schedules based on business needs

About You:

We're looking for a high-impact individual who:

• Starts every single day with energy and enthusiasm, even if it takes a few cups of coffee to get there!
• Enjoys being a team and customer advocate
• Can decipher what's right for our customers, employees, and our company, and will lobby to ensure those needs are met
• Leads by example and inspires and motivates others to succeed
• Loves to solve problems and is proactive in finding creative solutions
• Is the go-to person for family and friends when they need help with electronics or setting up new devices
• Flourishes with the opportunity to continually grow and improve
• Is receptive to feedback and actively seeks it out to implement changes

Qualifications:

* 2-3 years of call center supervisory experience

• Proven success with building, leading, and motivating a team
• Strong analytical and behavioral problem-solving skills
• An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc)

Desired Experience:

* Working knowledge of current Microsoft Windows operating systems (client and server platforms)

• Knowledge of iOS and Apple Hardware
• Experience with support desk tools such as Salesforce, Communities, live chat, etc
• Excellent interpersonal skills, with a bias towards customer service
• Strong communication skills: active listening, writing/typing, informal communication
• Knowledge of networking protocols (TCP/IP), networking infrastructure, switching, and routing is a plus

Requirements:

* During peak times/seasons, we may request that you work some overtime, but we'll always plan ahead to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate.

Benefits:

* arenaflex provides Mexican Social Security (IMSS)

• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental leave
• Bereavement Leave - 3 days
• Marriage leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance

Diversity, Equity, and Inclusion:

arenaflex aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Apply:

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

Join the arenaflex Team:

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a workplace that is inclusive, welcoming, and fun. If you're a motivated and enthusiastic individual who is passionate about customer service, teamwork, and growth, we want to hear from you! Apply for this job