Experienced Health & Benefits Customer Service Representative - Support Specialist at arenaflex
Join arenaflex, a forward-thinking company that is people-centric and client-obsessed in every interaction. We're a community of innovative individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. As a Health & Benefits Customer Service Representative - Support Specialist, you'll play a vital role in strengthening and simplifying the health and wealth journey for our customers, relentlessly pursuing better outcomes for all.
About arenaflex
arenaflex is a dynamic organization that empowers businesses and individuals to thrive today, tomorrow, and into retirement. Our mission is to provide exceptional service, education, and support to our customers, helping them navigate the complexities of the healthcare reimbursement system. We're committed to fostering a culture of excellence, innovation, and collaboration, where every team member has the opportunity to grow and succeed.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative - Support Specialist, you'll be responsible for delivering exceptional customer service, providing valuable insights, education, and direction to our customers through online support. This role requires close collaboration with customers to resolve issues, educate them on our policies and programs, and ensure a seamless experience.
Key Responsibilities:
* Provide high-quality, customer-focused telephonic service, using knowledge of procedures and systems to meet and/or exceed member satisfaction.
- Consult with members to support easy navigation of our online tools, from checking account balances to submitting claims.
- Resolve issues without management intervention, removing barriers for the member.
- Develop initial call skills after training and may be cross-trained to other skills on a later date.
- Protect sensitive member information with discretion.
- Engage with members at all levels, prioritizing effectively to meet member service goals and deadlines.
- Perform other duties as assigned.
Requirements:
* 1-3 years of experience in Customer Service.
- Prior call center experience preferred.
- No degree required.
- Computer knowledge and skills, comfortable learning new systems.
- Ability to learn, memorize, and retain information.
- Basic understanding of medical/reimbursement terminology preferred.
- Can adapt to a fast-paced environment.
- Ability to de-escalate and handle member issues without utilizing a supervisor.
- Oral and written communication skills.
- Problem-solving skills.
- Attention to detail and accuracy.
- Analytical skills.
Training and Development:
* Training Class/Start Date: TBD (subject to change due to business needs).
- Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
- Training is approximately four to five weeks, with a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
Work Environment and Schedule:
* This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
- Internet speed requirements: Upload Speed >20 Mbps, Download Speed >100 Mbps, and must be able to hardwire an ethernet cable to the internet modem/router.
- Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs).
- Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs).
Compensation and Benefits:
* $17.50/hr plus incentive.
- arenaflex offers a competitive compensation package, including a comprehensive benefits program, opportunities for career growth and development, and a dynamic work environment.
Why Join arenaflex?
* arenaflex is a people-centric organization that values its employees and provides opportunities for growth and development.
- We offer a dynamic work environment, competitive compensation, and a comprehensive benefits program.
- arenaflex is committed to fostering a culture of excellence, innovation, and collaboration, where every team member has the opportunity to succeed.
Take the Next Step:
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