Experienced Consultant Streaming Support - Customer Service Representative (Work From Home)

Are you passionate about delivering exceptional customer experiences and have a knack for troubleshooting technical issues? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Consultant Streaming Support - Customer Service Representative to join our team of dedicated professionals who are shaping the future of customer service. As a Consultant Streaming Support - Customer Service Representative, you will be the face of arenaflex, providing top-notch support to customers of one of our esteemed clients in the streaming media and entertainment industry. With a strong focus on building rapport and resolving complex technical issues, you will be an integral part of our team, working from the comfort of your own home. If you're a people person with a passion for movies, TV shows, and animated stories, we want to hear from you!

About arenaflex

arenaflex is a digital transformation company that's been making digital processes feel more human for our customers for over 35 years. We're a Great Place to Work in the US, and we're committed to creating a culture of excellence and collaboration. Our team is dedicated to providing exceptional experiences for our customers, and we're looking for like-minded individuals to join us on this journey.

Job Description

As a Consultant Streaming Support - Customer Service Representative, you will be responsible for:

• Providing exceptional customer service to customers of one of our esteemed clients in the streaming media and entertainment industry
• Troubleshooting technical issues related to streaming services on phones, smart TVs, and other devices
• Resolving complex technical issues in a timely and professional manner
• Building rapport with customers to understand their needs and provide personalized solutions
• Working collaboratively with our team to resolve customer issues and improve overall customer satisfaction
• Participating in ongoing training and development to stay up-to-date on the latest streaming technologies and trends

What We Offer

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits, including 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities - 80% of our frontline leaders began their careers at arenaflex as representatives
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

Qualifications

* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Requirements for Working from Home

* Excellent Internet connectivity:

• Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems

Why arenaflex?

* We're a Great Place to Work in the US, and we're committed to creating a culture of excellence and collaboration

• We offer a competitive hourly rate and paid training, as well as additional pay incentives and recognition programs
• We provide a comprehensive benefits package, including medical, dental, and vision benefits, 401k, and paid time off
• We offer exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• We promote from within, with 80% of our frontline leaders beginning their careers at arenaflex as representatives
• We offer EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

How to Apply

If you're a motivated and customer-focused individual with a passion for streaming and technical support, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job