Large Animal CSR Supervisor

About the position The Large Animal Supervisor oversees the daily operations of the large animal department to support high-quality patient care, efficient workflow, and excellent client service. This role provides leadership and support to veterinary technicians and client service team members while partnering closely with veterinarians to maintain operational excellence in both ambulatory and in-clinic services. The successful candidate is an organized and motivated leader with experience in veterinary medicine, staff supervision, scheduling, and client communication.

Responsibilities

• Maintain accurate medical records in accordance with hospital policies and procedures
• Provide compassionate and professional care to patients and clients
• Maintain a professional appearance and positive attitude
• Coordinate staff schedules and daily assignments
• Train, mentor, and support team members to promote high standards of patient care and professionalism
• Foster a collaborative, respectful, and safety-focused work environment
• Assist with hiring, onboarding, and performance management activities
• Support efficient scheduling and workflow for appointments, farm calls, emergencies, and procedures
• Oversee cleanliness and organization of treatment, office, and client-facing areas
• Communicate professionally with clients regarding appointments, treatments, and follow-up care
• Participate in supervisor and departmental meetings
• Perform additional responsibilities as assigned to support hospital operations

Requirements

• High school diploma or equivalent required
• Strong organizational and multitasking abilities
• Effective problem-solving and time management skills
• Excellent customer service and communication skills
• Ability to work collaboratively in a team-oriented environment
• Strong written, verbal, and computer skills
• Compassionate and professional approach with clients and patients
• Flexible and adaptable work style
• Commitment to quality animal care

Nice-to-haves

• Previous veterinary industry experience preferred
• Large animal handling experience preferred
• Customer service experience preferred
• Prior leadership or supervisory experience strongly preferred
• Knowledge of equine and livestock handling procedures preferred
• Experience with veterinary practice management software is preferred
• Familiarity with Impromed and Microsoft Office applications is a plus

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