Customer Service / Technical Support Representative - Night Shift (Remote) at arenaflex
Join a Global Team of Game-Changers
Are you ready to reimagine your career and join a forward-thinking organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Look no further than arenaflex, a global leader in customer experience (CX) and tech-powered innovation. We're seeking a motivated and customer-focused individual to join our remote Customer Service / Technical Support Representative - Night Shift team.
About arenaflex
arenaflex is a global organization that has earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 70 nationalities, united by our passion for delivering exceptional customer experiences and our commitment to each other's success and well-being. Our purpose is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
This is a fantastic opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role
As a Customer Service / Technical Support Representative - Night Shift working from home, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative - Night Shift (Remote) role include:
- 1+ year of customer service and/or technical support experience
- The ability to work an evening or overnight schedule
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job