Experienced Customer Service Representative – Remote Healthcare Support
At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that's transforming the healthcare industry with innovative solutions and cutting-edge technology. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.
Job Summary
We're seeking a results-driven Customer Service Representative to join our team in a remote role. As a key member of our customer service team, you'll be responsible for providing exceptional support to patients, providers, and internal medical personnel. You'll work in a fast-paced call center environment, handling inbound and outbound calls, resolving complex issues, and providing proactive responses to inquiries.
Responsibilities
* Answer a minimum of 11 calls per hour resolving moderate to complex issues
- Schedule and verify appointments in clinical information system
- Verify and update patient demographic and insurance information
- Send and receive tasks to Provider offices to assist patients with access to medical care
- Receive and process; expedite, stat, and at-risk referrals
- Contact patients to advise of appointment and referral status
- Extreme high-volume data entry
- Process and resolve expedited patient complaints
- Review and processing of medication refills
- Proactive response to inquiries from patients, providers, and internal medical personnel
Qualifications
* High School Diploma / GED
- 6+ months Call Center experience
- 6+ months Customer Service experience
- Proficiency with Microsoft Office applications, i.e., Microsoft Excel, Microsoft Outlook, Microsoft Word
- Must be 18 years of age or older
- Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm
Preferred Qualifications
* Medical Terminology
- Advanced knowledge of insurance products
- Training in a medical office-related field
- CPT and ICD-10 coding
Soft Skills
* Ability to demonstrate customer service and proper telephone etiquette
- Solid oral and written communication skills
- Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
- Ability to prioritize call types
Compensation and Benefits
* Competitive salary, commensurate with experience
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career growth and development
Work Environment and Culture
* Remote work environment with flexible scheduling
- Collaborative and inclusive team culture
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
Why Join arenaflex?
* Make a difference in the lives of millions of people worldwide
- Be part of a culture that values diversity, inclusion, and growth
- Enjoy a comprehensive benefits package and competitive compensation
- Develop your skills and advance your career in a dynamic and innovative organization
- Join a team that's committed to making a positive impact on the environment and the health system
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional care and services, we encourage you to apply for this exciting opportunity. Don't miss out on this chance to join our team and start making a difference in the lives of others. Apply now and take the first step towards a rewarding career with arenaflex. Apply to this job
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job