Experienced Full Stack Customer Service and Sales Representative – Insurance and Travel Industry

Are you a customer-focused professional with a passion for sales and a knack for building strong relationships? Do you have a strong understanding of insurance and travel terminology, as well as excellent communication and problem-solving skills? If so, we have an exciting opportunity for you to join arenaflex as a Licensed Branch Customer Service and Sales Representative.

About arenaflex

arenaflex is a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country. With a rich history spanning over 100 years, we have established ourselves as a trusted brand that delivers quality service and helps our members enjoy life's journey. Our commitment to innovation, technology, and a highly skilled workforce has enabled us to build a strong reputation and a loyal customer base.

Why Join arenaflex?

As a Licensed Branch Customer Service and Sales Representative, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be responsible for promoting arenaflex products and services, providing exceptional customer service, and participating in office events to generate revenue and improve member awareness of our offerings. With a competitive hourly wage of $21.00 and additional incentives, you will have the potential to earn a significant income while working in a rewarding and challenging role.

Key Responsibilities

As a Licensed Branch Customer Service and Sales Representative, your key responsibilities will include:

• Providing a high level of support services to members related to the sales and service function, including servicing insurance policies, processing applications, renewals, and amendments, and selling travel, tours, airline tickets, and membership products.
• Generating leads, updating members on travel and insurance specials, and providing travel information.
• Providing cashiering services to members, including taking insurance payments, travel, and membership payments, sale of tickets, and travel money products, processing remittance/depository transfers, and balancing cash drawers.
• Responding to customer inquiries and referring to agents when appropriate.
• Providing a high level of administrative support to Travel and Insurance Agents during peak periods.
• Conducting outbound promotional calls for insurance and/or travel products.
• Participating in a team environment to promote customer satisfaction and consistent service following the customer service model.
• Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution as necessary.
• Participating in office events developed to generate revenue, improve member awareness of products, and support local community activities.

Essential Qualifications

To be successful in this role, you will need to possess:

• An active State Property & Casualty License or the ability to attain within 90 days of start date.
• A High School Diploma or equivalent.
• At least 1-2 years of experience in a customer-facing role, preferably in the insurance or travel industry.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Ability to work irregular hours, including holidays and weekends.
• Ability to perform mathematical calculations to accurately perform monetary transactions.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Insurance and travel terminology.
• General insurance and/or travel regulations.
• Underwriting procedures.
• Sales regulatory and compliance guidelines.
• Travel Systems (e.g., Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g., PPS, POS, IMS, IPM) and/or membership systems.
• Experience with computer software applications (Word, Excel, etc.) and Web-based operations.

Work Environment

As a Licensed Branch Customer Service and Sales Representative, you will be based in an arenaflex branch facility, where you will work closely with a team of professionals to deliver exceptional customer service and promote arenaflex products and services. You will be required to work irregular hours, including holidays and weekends, and may be required to participate in community events.

Benefits and Compensation

arenaflex offers a comprehensive benefits package, including:

• Competitive hourly wage of $21.00.
• Additional incentives and an annual bonus potential based on performance.
• Medical, dental, and vision benefits.
• 401k match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• AAA Membership.
• Discounts, perks, and rewards.

How to Apply

If you are a motivated and customer-focused professional with a passion for sales and a strong understanding of insurance and travel terminology, we encourage you to apply for this exciting opportunity. Please submit your application today and join the arenaflex team! Apply to this job

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Apply for this job