Experienced Videophone Customer Care Agent, Tier 1 (Remote) - American Sign Language (ASL) Specialist
Are you passionate about delivering exceptional customer experiences and fluent in American Sign Language (ASL)? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join arenaflex's team of dedicated professionals as an Experienced Videophone Customer Care Agent, Tier 1 (Remote) - American Sign Language (ASL) Specialist.
About arenaflex
arenaflex is a leading provider of language services, harnessing the power of language to connect diverse people and enrich the human experience. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Job Summary
As an Experienced Videophone Customer Care Agent, Tier 1 (Remote) - American Sign Language (ASL) Specialist, you will be responsible for providing exceptional customer experiences through videophone interactions with Sorenson personnel and customers nationwide. Your primary duties will include:
- Providing support to existing and potential customers with a range of answers to questions, including account, new product installation, and general questions
- Promoting company products, features, and services
- Providing a friendly and supportive customer experience
- Resolving issues received through email, videophone, live chat, and other contact methods
- Providing support for the functionality and features of all applicable products and services
- Following department policies and procedures
- Ensuring compliance with FCC regulatory requirements related to the service
Key Responsibilities
* Provide exceptional customer experiences through videophone interactions
- Promote company products, features, and services
- Resolve issues received through various contact methods
- Provide support for the functionality and features of all applicable products and services
- Follow department policies and procedures
- Ensure compliance with FCC regulatory requirements related to the service
Essential Qualifications
* High School diploma or better
- Minimum 1 year of customer service or equivalent experience
- Fluency in American Sign Language (ASL)
- Professional and courteous phone and electronic communications presence
- Ability to write simple correspondence and effectively present information during one-on-one and small group situations
- Good customer service and knowledge of principles and processes for providing customer services
- Strong active listening skills and ability to manage cases and time effectively
- Detail-oriented and proficient at multitasking
- Strong adaptability and capacity to work in fast-paced environments
- Solid basic comprehension and application of using computers in an MS Windows environment
- Ability to type 45+ wpm
Preferred Qualifications
* Experience working in a remote or virtual environment
- Knowledge of videophone technology and customer service software
- Experience working with diverse populations and cultures
- Strong problem-solving and analytical skills
- Ability to work independently or with minimal supervision and guidance
Work Environment and Culture
* Work from home with a high-speed internet connection and a confidential working space with a desk and chair
- Ability to sign using ASL for extended periods of time
- Ability to lift and move equipment 30-50lbs
- Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required
- arenaflex is an inclusive workplace that values diversity, equity, and inclusion. We strive to create a work environment that is welcoming and supportive of all employees.
Compensation and Benefits
* Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply
If you are passionate about delivering exceptional customer experiences and fluent in American Sign Language (ASL), please submit your application today. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply to this job
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of arenaflex. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence.
Equal Employment Opportunity
arenaflex is an EOE, Disability/Age Employer. We are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Apply for this job