Experienced Customer Service Representative – Provider Advocate for arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in advocating for our healthcare providers, ensuring their needs are met, and resolving issues efficiently. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional patient care. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and exceed our clients' expectations.
Responsibilities
As an Experienced Customer Service Representative – Provider Advocate, you'll be responsible for:
- Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues in a timely and efficient manner.
- Providing exceptional service to healthcare professionals through multiple channels, including phone and concurrent chat, as required.
- Quickly and effectively triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices.
- Identifying the needs of the provider and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
- Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and prevent repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborating with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Multitasking to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
- Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool to aid in faster resolution.
Requirements
To be successful in this role, you'll need:
- A High School Diploma or equivalent work experience.
- Must be at least 18 years of age.
- 1+ years of customer service experience with analyzing and solving customer concerns.
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
- The ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90%.
- Availability to work any full-time (40 hours/week) shift between the hours of 10:30 AM - 7:05 PM CST from Monday - Friday. Occasional overtime, weekends, and/or holidays may be required.
Nice-to-haves
* Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as primary job tools.
- Prior healthcare experience and knowledge of healthcare terminology.
Benefits
As a valued member of our team, you'll enjoy:
- 10 weeks of paid training to ensure your success in the role.
- Flexible telecommuting options for those within a 60-mile radius of Houston, TX.
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a meaningful impact in the healthcare industry. If you're looking for a dynamic and supportive team to join, we encourage you to apply!
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. In addition to our comprehensive benefits package, which includes medical, dental, and vision insurance, 401(k) matching, and paid time off, we also offer flexible telecommuting options and a fun and dynamic work environment.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply! Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply now and join the arenaflex team in making a meaningful impact in the healthcare industry! Apply for this job