Director of Customer Onboarding (Remote ORL/ATL)
About Eolas: Eolas builds software for multifamily property operators to prevent incidents, respond faster, and run more resilient portfolios. At its core, the platform brings together real-time risk data, AI-driven insights, workflows, and oversight into one system. The result is clear, actionable visibility that replaces fragmented tools and helps teams focus on what actually matters. Our team is small and experienced, with many of us having worked together across prior companies. We’re focused on adding the right people who want to build something practical and high impact. (We love getting sh*t done!) Eolas is fully remote, with most of the US team based in the Orlando and Atlanta metro areas. Hiring is currently focused within Florida and Georgia as our team continues to expand. About the Role: We’re looking for a Director of Customer Onboarding to own how new customers get up and running with Eolas. This role is simple in concept and high-impact in practice. Make sure every customer is set up correctly, understands how to use the platform, and is ready to go live with confidence. You’ll be the first person dedicated to onboarding. That means you won’t just run the process, you’ll build it. You’ll create the structure, workflows, and standards that become the foundation for how we onboard every customer going forward. Over time, you’ll grow and lead a team as we scale. What You’ll Do: Own the onboarding experience from kickoff through go-live Set up customer accounts in the Eolas platform (Assess today, Protect as we expand) Guide customers through implementation, making sure nothing falls through the cracks Use Intercom as your primary tool to communicate, support, and move customers forward Translate how our product works into clear, practical steps for operators in the field Identify friction points in onboarding and work with product and engineering to fix them Build onboarding workflows, playbooks, and materials from the ground up Establish clear standards for what “ready to go live” means and ensure every customer meets them Lay the groundwork for a scalable onboarding function and eventually hire and lead a team You’ll Be Successful in This Role if You Have/Are: Strong operator mindset. You like making things work, not just talking about them Comfortable building from zero and bringing structure to ambiguity Clear, concise communicator who can meet customers where they are Detail-oriented without losing sight of the bigger picture Experience onboarding customers to a SaaS product, ideally in proptech, security, or operations-heavy environments Familiarity with tools like Intercom or similar customer communication platforms Ability to move quickly, prioritize well, and keep momentum across multiple accounts Your Impact: Eolas is built to make properties safer and operations more resilient. That only happens if customers are set up correctly and actually using what we’ve built. Onboarding is where that outcome starts! You’ll define how we do this at Eolas and make sure every customer gets value from day one. Why Join Us? We’re a small, low-ego team that values clarity, ownership, and momentum. People here are thoughtful, direct, and easy to work with! Across our team, there’s a strong bias toward action and a focus on getting sh*t done without unnecessary complexity. Apply To This Job