Technical Training Lead Representative - Cigna Healthcare - Remote
The job profile for this position is Technical Training Lead Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Role Summary Are you passionate about developing talent and building strong foundational skills? As a Claims Examiner Trainer (Technical Training Lead Representative), you will play a critical role in onboarding and developing Claims Examiners through structured training, facilitation, and knowledge transfer. You will assist in designing and delivering engaging learning experiences that promote accuracy, efficiency, confidence, and independence in claims processing. In this role, you will help foster a positive, team-focused environment while ensuring all training aligns with Allegiance standards, processes, and quality expectations.
Key Responsibilities
Develop and lead training for new claims examiners either in one and one or group training as directed (including training on all milestone items) Maintain and update training milestones as needed Complete series of Allegiance Core Trainings (ACTs) as employees are hired Review, enhance and update ACTs and track changes Assist in refresher training for current claims examiners either in one on one or group training as directed Learn different groups across our book of business Communicate trainee progress to Onboarding Coordinator Schedule and lead bi-weekly training update meetings with Onboarding Team Leader for each trainee. Promptly report any trainee issues including personnel, training progress, etc. to the Onboarding Team Leader and Claims Examiner Training Team Leader. Intermittent travel Contribute to the daily workflow with regular and punctual attendance. While training new claims examiners, fulfill all claims examiner functions as listed below: Ensures accurate and complete claims processing by verifying required documentation, collaborating with relevant parties to obtain necessary information, and confirming system adjudication aligns with plan provisions. Prepares and distributes written correspondence to plan participants and providers regarding pre-determinations and responses to basic benefit inquiries. Is a support and resource to the department when necessary
Required Qualifications
High School Diploma or GED (Bachelor’s degree preferred) Strong computer skills with proficiency in Microsoft Word, Outlook, and Teams
Preferred Qualifications
Strongly preferred 1+ year of claims examining experience with Allegiance’s processes, systems, and resources, including LuminX 1+ year of coaching, mentoring, or training experience 1+ year of experience with medical terminology and basic health insurance concepts Working knowledge of Excel and PowerPoint Ability to read and interpret benefit plans, insurance documents, and regulatory requirements Proven ability to work in a fast‑paced environment, manage multiple tasks, and solve problems effectively Core Skills & Competencies Strong verbal and written communication skills Skilled listener with excellent interpersonal and teamwork abilities Customer‑focused mindset with attention to detail and accuracy Ability to motivate, influence, and support others in achieving performance goals About Allegiance by Cigna Healthcare Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply To This Job