Health Advocate Concierge, Customer Service
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Responsible For An Integrated Member Experience. Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims. Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written. The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others. They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist. This role will start 100% onsite in the Springfield, IL office for training. Required Job Qualifications:
- Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of concierge-oriented customer service experience
- Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools.
- Knowledge of medical terminology.
- Experience building trust and providing concierge level of service.
- Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
- Attention to detail and strong documentation skills.
- Web and PC proficiency.
Preferred Job Qualifications:
- Associate degree in Health Science or Health Studies or Bachelor’s degree.
- Knowledge of HCSC customer service systems, processes, and products of the operational area.
- 3 years of concierge-oriented customer service experience in an insurance environment.
- Clinical or social work expertise.
- Experience in coordinating medical services.
- Knowledge with health benefit plans and the insurance industry.
This role will start 100% onsite in the Springfield office, however, is expected to move to remote after training. We expect the schedule to be Monday thru Friday within 8am-6pm CST, with a Saturday rotation based on business needs. #LI-TB1 #INKT Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $18.46 - $37.84 Exact compensation may vary based on skills, experience, and location. Apply To This Job