Epic Beacon and HOD Analyst

CTG is seeking an Epic Beacon and HOD Analyst to join our team. The Epic Beacon & HOD Analyst will provide application support, build expertise, and workflow optimization for two key Epic modules: Beacon (oncology) and Hospital Outpatient Departments (HOD). This role supports oncology treatment planning, infusion workflows, and outpatient clinical operations by ensuring the Epic system is stable, efficient, and aligned with clinical and operational needs. The analyst partners with oncology clinicians, infusion nurses, outpatient departments, and IT teams to deliver high‑quality support and continuous improvement.

Key Responsibilities

Epic Beacon (Oncology) Support Maintain and optimize Beacon treatment plans, regimens, protocols, and chemotherapy workflows. Support oncology providers, infusion nurses, and pharmacists with build updates, troubleshooting, and workflow enhancements. Ensure safe medication ordering through decision support, dose calculations, and protocol validation. Assist with staging documentation, oncology care pathways, and treatment plan versioning. Participate in testing and validation for upgrades, new regimens, and safety‑related changes. Epic HOD (Hospital Outpatient Departments) Support Support outpatient clinical workflows including scheduling, registration, documentation, orders, and charge capture. Maintain HOD department build, visit types, workqueues, and operational configurations. Collaborate with outpatient leadership to streamline workflows and improve patient throughput. Troubleshoot issues related to outpatient encounters, routing, and departmental workflows. Application Support & Troubleshooting Provide tier‑2/3 support for Beacon and HOD end‑users, resolving incidents and service requests. Analyze root causes and implement long‑term solutions to reduce recurring issues. Coordinate with Epic TS, internal teams, and technical resources for escalated issues. Maintain strong communication with clinical and operational stakeholders. Build, Configuration & Maintenance Perform system build, configuration, and maintenance following Epic and organizational standards. Support release management, including upgrade planning, regression testing, and documentation. Maintain accurate build documentation and participate in change control processes. Workflow Optimization & Operational Partnership Conduct workflow assessments and recommend improvements that enhance safety, efficiency, and user satisfaction. Collaborate with oncology, outpatient, pharmacy, and revenue cycle teams to align system build with operational goals. Support training teams with content development, tip sheets, and communication for new features or workflow changes. Project Participation Contribute to new program rollouts, optimization initiatives, and cross‑functional projects. Assist with requirements gathering, design sessions, testing, and go‑live support. Work with reporting teams to support data needs for oncology and outpatient operations.

Qualifications

Required Epic certification or accreditation in Beacon, HOD, or related modules (or willingness to obtain within required timeframe). Experience supporting Epic applications in a clinical or IT environment. Strong analytical, problem‑solving, and communication skills. Ability to work collaboratively with clinical, operational, and technical teams. Comfortable managing multiple priorities across two application areas. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at [email protected]. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $140,000 to $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job