Management Analyst or Senior Management Analyst

North Carolina Department of Agriculture and Consumer Services is seeking a Senior Management Analyst to support the Multimodal Planning division within the Public Works Department. The role involves assisting with business process analysis, implementation planning, user support, and coordination among various departments to enhance the efficiency of asset management systems.

Responsibilities

• Work closely with subject matter experts (SME's) to gain an understanding of the department's operations, systems, and business functions; analyze operational systems, programs, methods and procedures by obtaining and discussing relevant information with affected parties; research problems, prepare necessary documentation (such as work distribution charts, flow charts, movement studies and process-and-operation charts); and apply other appropriate analytical methods in order to develop the information needed to evaluate current operations, determine if existing processes could be enhanced, or identify operational needs
• Evaluate on a continuous basis the results of analyses to be used by the department to ensure they meet business needs by identifying redundancies, unnecessary or wasteful procedures, inappropriate methods, inefficient equipment and defining other procedural or operational problems to develop plans for revising or creating new solutions
• Provide initial and ongoing instruction and expertise in the use of line of business and other county, state, or collaboratively operated systems
• Assist in designing new or improved solutions by establishing a time frame for a scoping phase, design concept or project to be completed, setting priorities for work to be done including proposing work distribution plans, investigating and determining the feasibility of changing procedures through the use of electronic or other means; assist in the preparation for applications testing, and/or developing other plans to revise or create new solutions of maximal efficiency; and prepare and present information appropriately to affected parties
• Prepare reports on the analysis, evaluation, design or implementation of systems as required; build, run and modify data reports via query or other tools. This may include extraction of data from internal or external databases
• Implement plans for new or revised systems or solutions by planning, scheduling, and coordinating related activities, which may include managing system access and backup to line of business applications; may act as system administrator for line of business applications
• Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids, as needed
• Work closely with subject matter experts (SME's) to gain an understanding of the department's operations, business functions; measurement and data; analyze operational systems, programs, methods and procedures by obtaining and discussing relevant information with affected parties researching problems, preparing necessary documentation and applying other appropriate analytical methods in order to develop the information needed to evaluate current operations, determine if existing processes could be enhanced, or to identify operational needs
• Evaluate on a continuous basis the results of analyses to be used by the department to ensure they meet business needs by identifying redundancies, unnecessary or wasteful procedures, inappropriate methods, inefficient equipment and defining other procedural or operational problems in order to develop plans for revising or creating new systems
• Analyze requirements for and design methods of transfer and manipulation of electronic data; prepare reports on the analysis, evaluation, design or implementation of systems as required; build, run and modify reports to be used with query or other tools. This may include data mining of internal and external databases
• Design new or improved solutions by establishing a time frame for a scoping phase, design concept or project to be completed, setting priorities for work to be done including proposing work distribution plans, investigating and determining the feasibility of changing procedures through the use of electronic or other means, and/or developing other plans to revise or create new solutions of maximal efficiency; conduct applications testing and prepare and present information appropriately to affected parties
• Implement plans for new or revised systems or solutions by planning, scheduling and coordinating related activities, which may include managing system access and backup to lie of business applications; may act as system administrator for line-of-business applications
• Identify and coordinate department training needs, develop and update training plans and curricula; plan and execute recurring training programs for new and current employees, ensuring preparation and update of training guides and job aids occur
• Act as project leader on designated projects by directing and coordinating the activities of other staff involved in analysis, evaluation, design and implementation

Skills

• Bachelor's degree in Public Administration, Business Management, Business Administration, Management Information Systems, or a related field
• Four (4) years of experience in management analysis or related analytical experience for Senior Management Analyst
• Valid class D driver's license required depending on assignment

Benefits

• Medical, dental and vision insurance
• The County contributes a bargained percentage to the medical and dental monthly premium
• Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
• Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
• MetLife Dental Insurance – two plan options offered
• VSP Vision Insurance – Advantage Plan offered
• Pre-tax Benefit Program
• Pre-tax medical, dental, vision monthly premium deduction option
• Dependent and Health Care Flexible Spending Accounts
• County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
• Paid time off
• Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
• 11 scheduled holidays and two floating holidays
• Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
• Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
• Wellness incentive allows conversion of unused sick time to vacation or pay
• Retirement benefits
• Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
• New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
• Deferred compensation - 457(b) account with employer match
• Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
• Transit and parking
• Fully funded Metropass.
• Transportation/parking expenses reimbursement account
• Employee well-being
• Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
• Wellness programming
• Flexible work policy with hybrid work options for eligible positions
• Life Insurance and Disability leave
• County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
• Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
• Short-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
• Career development
• Tuition reimbursement, up to $4,000 per year
• Online professional development opportunities through the Learning & Development Center
• County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
• Employee resource groups – help employees build connections through common bonds with colleagues

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