[Remote] Custodial Operations Analyst

Note: The job is a remote job and is open to candidates in USA. WEX Health, Inc. is seeking a detail-oriented and proactive individual to join their team as an HSA Custodian Operations Analyst 1. In this role, you will be responsible for the daily operations of Health Savings Account (HSA) Custodian processes, which includes transaction processing, operational efficiency, data gathering, risk mitigation, and customer support.

Responsibilities

• Process internal bank transfers and wires accurately
• Reconcile depository and intermediary bank accounts
• Facilitate money movements for HSA contributions and distributions
• Facilitate money movements for consumer investment transactions
• Coordinate and facilitate sub-custodian processing for financial institutions
• Manage Contribution Exception processing from partner notification through resolution
• Provide input and support in streamlining processes within the HSA Custodian Operations
• Contribute to the development and maintenance of procedures related to HSA Custodian Operations
• Maintain positive vendor relationships to ensure smooth operational processes
• Collect and validate data from various internal and external sources to ensure the accuracy and completeness of HSA transactional records
• Perform routine analysis to support key operational functions, including daily account reconciliations, exception management, and the investigation of discrepancies
• Generate and distribute reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends
• Leverage data to identify opportunities for process automation, risk mitigation, and operational efficiency improvements
• Identify and escalate potential risks or control gaps in operational processes
• Investigate and resolve transaction discrepancies and errors in a timely manner, documenting the resolution process
• Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service
• Support internal teams and report on external service level agreements
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
• Completes other projects as assigned

Skills

• Strong analytical and problem-solving skills with an exceptional commitment to accuracy and detail
• High proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets)
• Effective communication skills (both written and verbal) for collaborating with internal teams and external partners
• Excellent organizational and time-management abilities to manage multiple tasks in a fast-paced environment
• A proactive and self-motivated work ethic with the flexibility to adapt to change
• Must successfully pass a background investigation
• Bachelor's Degree in business, finance, accounting or related field preferred but not required
• Direct experience with HSA/custodial operations or in a treasury or accounting role
• Experience with VLOOKUPs, pivot tables, MACROs and AppScripts
• Experience with wire transfer platforms and core banking systems
• 1-2 years of experience working in the Financial Services industry

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Quarterly or annual bonus based on their role and applicable plan
• Commission under the terms of an applicable plan for most sales positions

Company Overview