[Remote] Customer Service and Rebate Processing Specialist

Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation, contributing to climate change mitigation efforts.

Responsibilities

• Provides basic troubleshooting and recommend solutions
• Data Entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
• Communicates effectively as part of team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment
• Safeguards confidential customer information
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned
• Other duties as assigned

Skills

• Minimum of a high school diploma or equivalent
• Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
• Minimum 6+ months of related work experience in a call center environment
• Proficiency in 10-key data entry from computer keyboard
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Excellent written and verbal communication skills
• A positive and customer - friendly outlook
• Able to follow directions as they are given
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities
• Experience in a data entry processing and customer centric call center environment preferred
• Experience working in energy efficiency or utility fields a plus
• English and Spanish speaking

Benefits

• Discretionary annual bonus
• Three weeks of paid vacation annually
• Paid holidays
• A 401(k) retirement plan with employer match
• Medical, dental and vision coverage
• Parental leave
• An employee assistance program
• Commuter benefits
• Additional supplemental offerings

Company Overview