[Remote] Remote Response Associate, Roadside Assistance CSR

Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a leading provider of digital driver assistance services, and they are seeking Response Associates to support customers facing roadside emergencies. The role involves handling high-volume calls, dispatching assistance, and providing empathetic support to ensure customer safety and satisfaction.

Responsibilities

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat

Skills

• Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
• 1+ year of customer service experience, ideally in a fast-paced contact center
• Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred
• Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued
• A genuine passion for helping others with a proven track record in customer-facing support roles
• Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information
• Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom
• Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times
• Must successfully pass a criminal background screening
• Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset
• Personal desktop or laptop (manufactured in 2020 or later)
• Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer)
• Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed)
• 8 GB RAM (or greater) and at least 20 GB of free space
• Webcam and a usb-wired headset
• Google Chrome (23+) or Mozilla Firefox (3+)
• Secure, wired high-speed connection (no Wi-Fi)
• Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms
• An active cell phone capable of SMS text and app downloads for two-step authentication
• Experience in a fast-paced contact center
• Background in remote work

Benefits

• Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
• Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
• Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• 401(k) plan with company match and tuition assistance to support your future goals.
• Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Company Overview