[Remote] Leave Administration Support Specialist (Remote/Full-Time)

Note: The job is a remote job and is open to candidates in USA. Trüpp is a recognized HR outsourcing and consulting company that values teamwork and diversity. The Leave Administration Support Specialist plays a crucial role in supporting leave administration services, handling tasks such as leave intake, document processing, and case coordination to ensure compliance and accuracy in leave management.

Responsibilities

• Monitor, triage, and route incoming leave requests, emails, system queues, documents, and related case activity based on established workflows, priority, client process, and urgency
• Support leave case setup and administration by entering employee and case information, updating case details, maintaining notes, tracking tasks, and keeping case records accurate, organized, and complete
• Review, categorize, upload, and attach leave-related documentation; track receipt of required materials and route documentation to Leave Specialists for review
• Gather and organize relevant employee and case information needed to support eligibility review, including HRIS data, payroll information, employment status, work location, leave history, and related details
• Provide standard information to employees regarding leave-related forms, deadlines, documentation requirements, and next steps using approved templates and communication guidelines
• Conduct routine follow-up on missing documentation, incomplete forms, upcoming deadlines, return-to-work needs, and other time-sensitive case activity
• Identify missing, incomplete, inconsistent, or unclear information and escalate questions, discrepancies, urgent matters, complex issues, or sensitive situations to the appropriate Leave Specialist
• Assist with shared inbox management, incoming calls, task tracking, reporting support, workflow organization, and other administrative activities that help ensure leave cases move forward accurately and efficiently

Skills

• Foundational knowledge of FMLA, multi-state leave regulations, leave administration processes, and related HR practices
• Strong attention to detail with the ability to identify missing, incomplete, inconsistent, or unclear information
• Excellent organization, time-management, and prioritization skills in a high-volume, deadline-driven environment
• Clear, professional, and empathetic communication with employees, clients, internal team members, and other stakeholders
• Proficiency with Microsoft Office and comfort learning HRIS platforms, case management systems, ticketing tools, shared inboxes, and document management tools
• Commitment to confidentiality, professionalism, Trüpp's core values, and delivering accurate, timely, high-quality work
• Associate's degree in Human Resources, Business, or a related field—or equivalent experience
• 1–2 years of leave administration or related HR experience
• Basic knowledge of FMLA and multi-state leave regulations
• Strong attention to detail, accuracy, and ability to identify missing, incomplete, or inconsistent information
• Ability to manage high-volume, deadline-driven work while balancing multiple priorities in a fast-paced environment
• Strong organization, prioritization, and time management skills, including the ability to adapt to changing priorities and workflows
• Strong customer service orientation with clear, professional, and empathetic communication skills
• Ability to follow structured processes, workflows, and instructions while working independently and escalating appropriately
• Comfort working across multiple systems, such as HRIS platforms, case management systems, ticketing tools, shared inboxes, and document management platforms
• Ability to handle confidential and sensitive employee information with discretion

Benefits

• Flexible work schedule and 100% remote work environment that fosters coworker collaboration and teamwork
• $500 per year workplace stipend
• Education reimbursement program
• Generous paid time off program and 12 paid holidays
• Medical, dental, and vision insurance, with a significant portion of employee coverage paid by the employer, as well as buy-up options and the option to extend coverage to employee dependents/spouse/partner
• 401(k) with up to 4% company match
• Voluntary benefits such as FSA accounts, short-term and long-term disability, and group life insurance

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