Remote Customer Support Engineer – Network Security & IT Operations – $27/hr – arenaflex

About arenaflex

arenaflex is a global leader in aviation services, technology‑driven travel solutions, and innovative customer experiences. With a legacy of safety, reliability, and relentless dedication to passengers worldwide, arenaflex continuously invests in cutting‑edge infrastructure, cloud‑based platforms, and a culture that empowers its people to thrive. As the airline industry evolves, arenaflex is expanding its remote workforce to ensure that every customer interaction, every data transaction, and every security protocol is handled with the highest level of professionalism and care.

Why This Role Matters

In today’s hyper‑connected world, the security and availability of the IT ecosystem that powers arenaflex’s applications, partners, and vendors is critical. As a Remote Customer Support Engineer within the Network Security & IT Operations team, you will be the guardian of the backbone that keeps millions of travelers safe, informed, and satisfied. Your work will directly influence the reliability of flight‑booking platforms, the integrity of partner integrations, and the resilience of the corporate network against emerging cyber threats.

Key Responsibilities

• Design, implement, and maintain secure network architectures that support arenaflex’s internal and external applications, ensuring 99.9% uptime for critical services.
• Provide Tier‑2 and Tier‑3 remote support for firewall appliances, VPN concentrators, and intrusion detection/prevention systems across on‑premise data centers and cloud environments.
• Conduct regular security audits, vulnerability assessments, and compliance checks (e.g., PCI‑DSS, ISO 27001) to identify and remediate risks before they impact operations.
• Collaborate with arenaflex’s Business Units to develop and enforce firewall policies, access control lists, and segmentation strategies that align with corporate risk appetite.
• Maintain and troubleshoot remote access solutions for corporate users, leveraging advanced technologies such as Application ID, Client ID, and multi‑factor authentication.
• Support airport‑wide network deployments, including Wi‑Fi, NetMotion, and mobile device management, ensuring seamless connectivity for staff and contractors.
• Document all changes, incidents, and resolutions in the IT Service Management (ITSM) platform, adhering to best‑practice change management processes.
• Participate in on‑call rotation to provide 24/7 emergency support for network outages, security incidents, and critical infrastructure failures.
• Partner with arenaflex’s Cloud Services team to design hybrid cloud security models, integrating on‑premise firewalls with cloud‑native security groups.
• Drive continuous improvement initiatives by recommending automation, scripting, and orchestration tools that reduce manual effort and increase reliability.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Minimum 3 years of hands‑on experience in network security engineering, preferably within a large, distributed enterprise.
• Strong understanding of networking fundamentals: TCP/IP, routing, switching, VPN technologies, and firewall rule‑sets.
• Proficiency with security platforms such as Palo Alto Networks, Cisco ASA, Fortinet, or similar, including configuration and troubleshooting.
• Experience with cloud security concepts (AWS, Azure, or GCP) and familiarity with cloud‑native security controls.
• Demonstrated ability to analyze security logs, conduct forensic investigations, and produce actionable remediation plans.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non‑technical stakeholders.
• Self‑starter mindset, capable of managing multiple priorities, meeting deadlines, and delivering results with minimal supervision.
• Willingness to work flexible hours, including occasional evenings, weekends, and on‑call rotations for emergency response.

Preferred Qualifications

• Industry certifications such as CCNP Security, CISSP, or CompTIA Security+.
• Experience with security information and event management (SIEM) tools like Splunk, QRadar, or LogRhythm.
• Knowledge of scripting languages (Python, PowerShell, Bash) for automation of repetitive tasks.
• Background in airline or travel‑industry IT environments, understanding of reservation systems and passenger data protection.
• Familiarity with ITIL service management processes and ticketing systems (ServiceNow, JIRA).

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex security incidents, identify root causes, and propose effective solutions.
• Problem‑Solving: Proactive approach to troubleshooting, with a focus on long‑term stability rather than quick fixes.
• Collaboration: Strong interpersonal skills to work closely with cross‑functional teams, vendors, and external partners.
• Customer Service Orientation: Commitment to delivering exceptional support experiences to internal users and external stakeholders.
• Continuous Learning: Passion for staying current with emerging threats, new security technologies, and industry best practices.
• Documentation Discipline: Meticulous record‑keeping to ensure auditability and knowledge sharing across the organization.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Sponsored certifications and training programs to deepen your expertise in network security, cloud architecture, and cyber‑defense.
• Mentorship from senior security architects who have built and protected large‑scale global networks.
• Opportunities to lead high‑visibility projects, such as data‑center migrations, zero‑trust implementations, and global security policy rollouts.
• Cross‑departmental rotations that expose you to business analytics, application development, and customer experience teams.
• Participation in industry conferences, webinars, and internal hackathons that foster innovation and knowledge exchange.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, remote‑first culture while maintaining a strong sense of community. Employees enjoy:

• A collaborative virtual workspace equipped with the latest communication tools (Microsoft Teams, Slack, Zoom) to stay connected with peers worldwide.
• Regular virtual coffee chats, team‑building events, and an inclusive diversity & inclusion program that celebrates different perspectives.
• A commitment to work‑life balance, with generous paid time off, holidays, and a supportive approach to personal well‑being.
• Access to a global employee assistance program offering counseling, financial coaching, and wellness resources for you and your family.
• Recognition programs that reward innovation, teamwork, and outstanding customer service.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects your expertise and the critical nature of the role. While the base rate for this position is $27 per hour, you can also expect:

• Performance‑based bonuses and profit‑sharing opportunities tied to company and individual achievements.
• Comprehensive health benefits, including medical, dental, vision, and prescription coverage.
• Retirement savings plans with generous employer matching contributions.
• Paid parental leave, adoption assistance, and flexible work schedules.
• Travel perks such as discounted airline tickets for you and eligible family members, as well as access to exclusive airport lounges.
• Wellness programs that include gym membership reimbursements, mental‑health resources, and nutrition counseling.
• Technology stipend for home office setup, high‑speed internet, and ergonomic equipment.

How to Apply

If you are ready to protect the digital backbone of a world‑class airline, thrive in a fast‑paced remote environment, and grow your career with a forward‑thinking organization, we want to hear from you. Submit your application through the arenaflex career portal, and include a resume that highlights your relevant experience and certifications.

Apply!

Join arenaflex – Your Future Takes Flight

At arenaflex, every day presents a new opportunity to make a meaningful impact on millions of travelers while advancing your own professional journey. Our commitment to integrity, respect, and relentless service excellence means you’ll be part of a team that values your contributions, supports your growth, and celebrates your successes. Take the next step in your career and become a vital part of arenaflex’s security and customer support excellence.