Senior Project Manager & Customer Success Specialist – Remote (USA) – End‑to‑End License Portfolio Management

About arenaflex

arenaflex is a global leader in professional information, software solutions, and services that empower organizations across healthcare, tax, accounting, financial compliance, legal, and ESG sectors. With a heritage of innovation and a commitment to delivering expert solutions, arenaflex helps customers make critical decisions every day. Operating in more than 180 countries, arenaflex employs a diverse workforce of approximately 20,000 professionals who are passionate about driving impact through technology, deep domain knowledge, and exceptional service.

Why This Role Matters

As a Project Manager (Customer Success Specialist) at arenaflex, you will own the full lifecycle of client license portfolios, ensuring seamless implementation and ongoing success of arenaflex Business License Services for enterprise customers. This role sits at the intersection of project management, customer advocacy, and strategic consulting, offering you the chance to shape the experience of high‑value clients while collaborating with cross‑functional teams across the organization.

Key Responsibilities

• End‑to‑End Portfolio Management: Oversee the onboarding, implementation, and release of arenaflex Business License Services, coordinating all internal and external stakeholders to meet timelines, budgets, and quality standards.
• Customer Relationship Hub: Serve as the primary point of contact for enterprise customers, building trusted advisor relationships and acting as the voice of the customer within arenaflex.
• Risk & Issue Mitigation: Identify, assess, and resolve project risks and issues proactively, employing structured problem‑solving techniques and escalation protocols.
• Resource & Schedule Planning: Develop detailed project plans, allocate resources, and monitor progress against milestones, ensuring transparent communication with all parties.
• Scope & Change Management: Balance scope, schedule, and budget while maintaining high quality, and manage change requests through documented processes.
• Data‑Driven Decision Making: Leverage advanced Excel and data analysis skills to track performance metrics, generate insights, and drive continuous improvement.
• Post‑Sales Lifecycle Management: Guide customers through renewal, upsell, and cross‑sell opportunities, championing product enhancements and fostering long‑term loyalty.
• Cross‑Team Collaboration: Partner with sales, product, legal, compliance, and technical teams to align deliverables and ensure a cohesive customer experience.
• Process Excellence: Contribute to the evolution of arenaflex’s project and customer success methodologies, sharing best practices and mentoring junior team members.

Essential Qualifications

• Bachelor’s degree in liberal arts, business, management, or a related field – or equivalent experience.
• Minimum of 3 years of consultative customer service, account management, or licensing‑focused project management experience.
• Demonstrated ability to manage complex projects with multiple stakeholders and deliver results on time and within budget.
• Proficiency in Microsoft Excel, including the creation and maintenance of complex spreadsheets and dashboards.
• Strong written and verbal communication skills, with the ability to convey technical concepts to non‑technical audiences.
• Legal authorization to work in the United States and a reliable remote‑work setup.

Preferred Experience, Knowledge, Skills, and Certifications

• 5+ years of consultative customer service or account management experience, preferably within the licensing or compliance domain.
• Hands‑on familiarity with arenaflex business practices, processes, products, and services.
• Solid understanding of project management standards (e.g., PMBOK, Agile, Scrum) and the ability to apply them in a hybrid environment.
• Experience communicating with government agencies, partner representatives, and senior client executives.
• Certification such as PMP, PRINCE2, or Certified Customer Success Manager (CCSM) is a strong plus.
• Analytical mindset with the ability to translate data into actionable recommendations.

Core Skills & Competencies

• Project Leadership: Ability to lead cross‑functional teams, drive consensus, and keep projects moving forward.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating value for customers.
• Strategic Thinking: Capacity to see the big picture while managing detailed execution.
• Problem Solving: Skilled at diagnosing issues, developing solutions, and implementing corrective actions.
• Communication: Clear, concise, and persuasive communicator, both in writing and verbally.
• Adaptability: Comfortable thriving in a fast‑changing, remote‑first environment.
• Technology Savvy: Comfortable using collaboration tools (e.g., Teams, Slack, Asana) and CRM platforms.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Mentorship from senior leaders, including the Associate Director of Customer Service Operations and the Vice President & Head of Business Licenses.
• Continuous learning programs covering advanced project management, data analytics, and emerging compliance technologies.
• Opportunities to transition into senior program management, product strategy, or global customer success leadership positions.
• Support for industry certifications and tuition assistance for relevant coursework.

Work Environment & Culture at arenaflex

arenaflex champions an inclusive, collaborative, and innovative culture. Our remote‑first policy empowers employees to work from anywhere in the United States while staying connected through virtual team events, regular check‑ins, and a robust digital workplace. Diversity and inclusion are core to our identity; arenaflex has been recognized repeatedly for its commitment to gender parity, board diversity, and equitable hiring practices.

Compensation, Perks, & Benefits

While specific salary ranges are not disclosed, arenaflex offers a competitive total rewards package that includes:

• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans (401(k) with company match) and flexible spending accounts (FSA/HSA).
• Generous paid time off, vacation, and sick leave.
• Paid parental leave and family‑friendly policies.
• Wellness programs, employee assistance resources, and virtual fitness memberships.
• Tuition assistance, professional development budgets, and certification reimbursements.
• Home office stipend to support your remote workspace.

How to Apply

If you are a proactive, customer‑focused project leader ready to drive success for enterprise clients, we want to hear from you. Join arenaflex and become part of a global team that values innovation, collaboration, and continuous growth.

Apply Now and start your journey with arenaflex today!