Lead Services Specialist 1 – Advanced Customer Service Management & Field Support Leadership for Aviation Engine Programs

About arenaflex

arenaflex is a global leader in high‑performance aviation propulsion solutions, delivering cutting‑edge engine technology and comprehensive field support to military and commercial customers worldwide. With a legacy of innovation, safety, and reliability, arenaflex empowers its teams to solve complex technical challenges, drive continuous improvement, and shape the future of aerospace powerplants. Our commitment to excellence is reflected in every interaction with customers, partners, and the communities we serve.

Why This Role Matters

As the Lead Services Specialist 1, you will be the technical anchor for the MALS‑16 MCAS Miramar installation in San Diego, CA. You will guide a multidisciplinary team of field service representatives, engineers, and support staff, ensuring that our customers receive unparalleled service, proactive maintenance, and strategic insight. Your expertise will directly influence aircraft readiness, mission success, and the long‑term health of arenaflex’s engine fleet.

Key Responsibilities

Technical Leadership & On‑Site Support

• Provide hands‑on technical assistance, on‑site guidance, and training for customers and arenaflex field personnel on engine operation, maintenance, and troubleshooting.
• Interpret and apply technical data, service bulletins, and engineering instructions to resolve complex engine and ground support equipment (GSE) issues.
• Lead on‑site assessments to anticipate emerging problems, identify trends, and recommend corrective actions before they impact mission schedules.

Customer Collaboration & Communication

• Act as the primary liaison between arenaflex and all levels of customer personnel, ensuring clear, timely, and accurate communication of engine performance, maintenance status, and emerging issues.
• Develop and deliver comprehensive reports that capture engine health, failure trends, climate data, and actionable recommendations for both internal stakeholders and the customer.
• Facilitate scheduling of maintenance windows, coordinate workload planning, and align asset availability with customer operational timelines.

Analysis, Reporting & Continuous Improvement

• Review, analyze, and synthesize engine malfunction data to produce root‑cause analyses and forward‑looking improvement plans.
• Utilize data analytics tools to influence positive outcomes, reduce downtime, and enhance overall fleet reliability.
• Identify training gaps, develop targeted instructional programs, and mentor junior field service representatives to elevate technical proficiency across the team.

Strategic Influence & Cross‑Functional Collaboration

• Engage in high‑level discussions—both vertically within senior leadership and horizontally across internal divisions—to shape future product line support strategies.
• Present technical and logistical solutions to top leadership, leveraging trending diagnostic data, risk assessments, and cost‑benefit analyses.
• Support Military Field Service process improvements, ensuring compliance with defense standards and export‑control regulations.

Travel & Flexibility

• Maintain readiness to travel to customer sites, test facilities, and internal arenaflex locations as required to fulfill mission‑critical responsibilities.

Essential Qualifications

• Education: Bachelor’s degree from an accredited university or college in engineering, aviation technology, or a related field. (A high‑school diploma/GED with a minimum of 5 years of relevant experience is also acceptable.)
• Experience: Minimum of 3 years of field maintenance, modification, and repair experience on T‑64 or comparable propulsion systems, including hands‑on troubleshooting and shop‑floor operations.
• Security Clearance: Ability to possess or obtain a U.S. Security Clearance; U.S. citizenship is mandatory.
• Technical Expertise: Demonstrated proficiency in engine repair, diagnostics, testing, and the use of specialized maintenance equipment.

Preferred Characteristics & Skills

• Strong oral and written communication skills, with the ability to convey complex technical concepts to diverse audiences.
• Proven interpersonal and leadership abilities; experience mentoring and influencing both peers and customers.
• Analytical mindset with a track record of driving quality‑improvement initiatives and data‑driven decision making.
• Understanding of the financial and commercial impact of technical solutions, including cost‑avoidance and lifecycle management.
• Experience delivering formal presentations to senior leadership, customers, and cross‑functional teams.
• Project management competence, including the use of metrics, schedules, and risk mitigation strategies to achieve program goals.
• Ability to navigate complex organizational structures, acting as a bridge between engineering, maintenance, logistics, and customer operations.

Core Competencies for Success

• Problem Solving: Rapid identification of root causes and development of effective, sustainable solutions.
• Customer Focus: Commitment to exceeding customer expectations through proactive service and transparent communication.
• Collaboration: Ability to work seamlessly with internal departments, external partners, and military stakeholders.
• Adaptability: Comfort operating in dynamic environments, adjusting priorities to meet evolving mission requirements.
• Integrity & Compliance: Strict adherence to export‑control regulations, safety standards, and ethical business practices.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional growth of its employees. In this role, you will have access to:

• Advanced technical training programs, including certifications on the latest engine platforms and diagnostic tools.
• Leadership development pathways that prepare you for senior field service management or program‑level engineering positions.
• Mentorship from seasoned industry experts and opportunities to lead cross‑functional initiatives.
• Exposure to high‑visibility projects that influence global aerospace strategy and defense readiness.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, innovation, and respect. At arenaflex you will experience:

• A supportive, inclusive environment where diverse perspectives are valued and ideas are encouraged.
• Flexible work arrangements that balance on‑site field duties with remote collaboration tools.
• State‑of‑the‑art facilities, including modern workshops, simulation labs, and digital analytics platforms.
• Recognition programs that celebrate technical excellence, safety milestones, and customer satisfaction achievements.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent, including:

• Market‑aligned base salary with performance‑based bonuses tied to mission success and customer outcomes.
• Comprehensive health, dental, and vision plans, along with flexible spending accounts.
• Retirement savings options with company matching contributions.
• Generous paid time off, holidays, and a robust work‑life balance program.
• Relocation assistance for qualified candidates and support for obtaining necessary security clearances.
• Continuous learning resources, tuition reimbursement, and access to industry conferences.

Commitment to Equal Opportunity

arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. We are dedicated to fostering a workplace where every employee feels valued, respected, and empowered to achieve their full potential.

How to Apply

If you are ready to lead a high‑impact field service team, drive technical excellence, and make a tangible difference in aviation mission readiness, we invite you to join arenaflex. Submit your application today and become part of a legacy of innovation and service.

Apply at arenaflex