Customer Service Representative – Remote Medicaid Enrollment & Community Outreach Specialist – 6‑Month Contract with Competitive Hourly Pay

Join arenaflex – Empower Communities Through Compassionate Service

arenaflex is a leading organization dedicated to improving health outcomes and access to care for underserved populations across New York State. Our mission-driven team works hand‑in‑hand with public agencies, community‑based organizations, and health providers to ensure that individuals and families can navigate complex Medicaid and public health programs with confidence. As a remote‑first employer, arenaflex embraces flexibility, innovation, and a culture of continuous learning, offering you the chance to make a tangible difference from the comfort of your home while collaborating with a supportive network of professionals.

Why This Role Matters

In today’s rapidly evolving health‑care landscape, the ability to connect people with the right resources is more critical than ever. As a Customer Service Representative at arenaflex, you will be the frontline ambassador for Medicaid enrollment, helping clients understand their options, complete necessary paperwork, and stay informed about program changes. Your work will directly influence the health and financial stability of thousands of New Yorkers, making you an essential part of a larger effort to close gaps in health equity.

Position Overview

This is a six‑month, remote contract position offering an hourly rate of $18‑$21. You will work closely with the Field Operations Manager, the HPA/Special Project Unit, and a diverse set of community partners. The role blends direct client interaction, meticulous data management, and collaborative problem‑solving, requiring a balance of empathy, technical proficiency, and organizational agility.

Key Responsibilities

• Community Outreach & Enrollment: Conduct face‑to‑face outreach at Medicaid offices, provider sites, and community‑based organizations to educate clients on managed‑care options and public health programs.
• Client Guidance: Assist clients through the enrollment and disenrollment processes, ensuring they understand each step and feel supported throughout.
• Form Management: Receive, sort, and process enrollment, transfer, and disenrollment forms; review each submission for accuracy and completeness.
• Stakeholder Collaboration: Interface professionally with HRA or LDSS county staff, maintaining positive relationships with agency personnel, community groups, and clients.
• Regulatory Knowledge: Keep current on the New York Medicaid CHOICE Project, including policy updates, eligibility criteria, and program enhancements.
• Issue Escalation: Identify and raise concerns or problems to the Field Operations Manager promptly, contributing to continuous improvement.
• Data Entry & Reporting: Perform daily data entry tasks, generate and submit accurate reports, and assist with quality reviews of data entry work.
• Training Support: Provide refresher training on data entry procedures when needed, sharing best practices with peers.
• Special Project Assistance: Support the HPA/Special Project Unit with enrollment corrections, pending matches, error selection, and ADV data entry as required.
• Performance Standards: Meet all standards outlined in the annual performance criteria and bonus template for this position.
• Additional Duties: Undertake other tasks assigned by management, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High School Diploma or equivalent (required).
• Demonstrated experience delivering presentations to groups, showcasing strong verbal communication skills.
• Excellent organizational abilities, with a track record of managing multiple priorities in fast‑paced environments.
• Proficiency in Microsoft Office Suite—especially Excel, PowerPoint, and Word.
• Solid computer literacy and comfort with data‑entry platforms.
• Ability to follow detailed instructions, work under pressure, and meet tight deadlines.
• Strong interpersonal skills, enabling effective collaboration with team members, agency staff, and community partners.

Preferred Qualifications & Experience

• College degree or equivalent coursework (preferred).
• Two or more years of experience in human services, public health, or a related field.
• Prior experience working directly with the public, especially in enrollment or outreach capacities.
• Fluency in commonly spoken languages (Spanish, Chinese, Haitian Creole, etc.)—bilingual candidates may be prioritized for certain locations.
• Familiarity with New York Medicaid programs, HRA, or LDSS processes is a distinct advantage.

Core Skills & Competencies

• Communication: Clear, concise, and compassionate written and oral communication; ability to translate complex policy language into understandable terms for clients.
• Analytical Thinking: Ability to review forms for accuracy, spot inconsistencies, and resolve data discrepancies efficiently.
• Team Orientation: Collaborative mindset, willing to share knowledge, mentor peers, and contribute to a positive team culture.
• Self‑Management: Strong self‑discipline to thrive in a remote setting, including reliable internet connectivity and a dedicated workspace.
• Adaptability: Comfort with evolving regulations, technology updates, and shifting project priorities.
• Customer‑Centric Focus: Commitment to delivering exceptional service, ensuring each client feels heard, respected, and supported.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. While this role is contract‑based, high‑performing individuals may be considered for longer‑term positions or specialized tracks within our human services division. You will have access to:

• Regular virtual training sessions on Medicaid policy updates, data‑entry best practices, and advanced communication techniques.
• Mentorship from seasoned professionals in public health, policy analysis, and community outreach.
• Opportunities to participate in cross‑functional projects that broaden your skill set and visibility within the organization.
• Certification support for relevant credentials such as Certified Health Education Specialist (CHES) or Certified Community Health Worker (CCHW).

Work Environment & Culture at arenaflex

Our remote‑first model is built on trust, flexibility, and a shared purpose. arenaflex fosters an inclusive environment where diverse perspectives are celebrated, and every team member is empowered to bring their authentic self to work. Key cultural pillars include:

• Collaboration: Regular virtual huddles, team‑building activities, and open channels for idea sharing.
• Innovation: Encouragement to propose process improvements, adopt new technologies, and experiment with creative outreach methods.
• Well‑Being: Access to mental‑health resources, wellness stipends, and flexible scheduling to support work‑life balance.
• Community Impact: A clear line of sight to how your daily tasks translate into real‑world health improvements for vulnerable populations.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $18‑$21, commensurate with experience and skill level. In addition to base pay, you may be eligible for performance‑based bonuses tied to the annual criteria for this role. While the position is contract‑based, you will still enjoy a suite of benefits designed to support remote employees, including:

• Paid time off for holidays and personal days.
• Access to a virtual health and wellness portal.
• Professional development budget for courses, certifications, or conferences.
• Technology stipend to ensure you have the necessary hardware and software for remote work.
• Opportunities to transition to a permanent role based on performance and organizational needs.

Location Requirements & Travel

This role is fully remote, but certain geographic considerations apply:

• For assignments covering Long Island or Upstate New York, a reliable personal vehicle and willingness to travel to neighboring counties may be required.
• For New York City‑focused work, the ability to travel across the five boroughs to support on‑site outreach events is essential.

How to Apply

If you are passionate about helping individuals navigate complex health programs, thrive in a dynamic remote environment, and possess the communication and organizational skills outlined above, we encourage you to submit your application today. Click the link below to begin the process:

Apply Now – Join arenaflex!

Take the Next Step with arenaflex

At arenaflex, your work matters. You will join a dedicated team of professionals who are committed to making health care more accessible, equitable, and understandable for every New Yorker. Bring your expertise, empathy, and enthusiasm, and help us drive meaningful change in the lives of those who need it most. We look forward to welcoming you to our mission‑focused community.