Remote National Customer Service & Claims Representative – Compassionate Healthcare Support at arenaflex

About arenaflex – Transforming Health Care for Millions

arenaflex is a leading innovator in the health‑care ecosystem, dedicated to simplifying the patient journey, building healthier communities, and breaking down barriers to quality care. Our mission is to make the health‑care system more responsive, affordable, and equitable for every individual, regardless of background or geography. As a remote‑first organization, arenaflex empowers its employees to work from anywhere in the United States while delivering world‑class service to members and their families.

Why This Role Matters

Every call you answer, every claim you review, and every question you resolve directly impacts the lives of millions of members. In this dual‑track position—Customer Service Representative and Claims Representative—you will be the trusted voice that guides members through complex health‑care processes, ensuring they receive the benefits they deserve. Your compassion, problem‑solving skills, and dedication will help arenaflex fulfill its promise of delivering the best possible experience in the health‑care industry.

Key Responsibilities

• Member Interaction: Answer inbound calls from members, identify the nature of their request (benefits eligibility, billing, authorizations, explanation of benefits, etc.), and provide clear, empathetic guidance.
• Active Listening & Documentation: Ask targeted questions, listen attentively, and accurately capture all relevant information in arenaflex’s proprietary systems.
• Issue Resolution: Own each member issue from start to finish—resolving problems in real time or following up promptly to ensure a satisfactory outcome.
• Claims Review & Research: Examine health‑care claims submitted by members and providers, navigate multiple platforms, verify pricing, prior authorizations, and applicable benefits.
• Benefit Application: Apply the correct benefits to each claim using arenaflex’s claims processing policies, state mandates, CMS/Medicare guidelines, and plan documents.
• Collaboration: Communicate with providers, internal teams, and members to clarify information, resolve discrepancies, and maintain a seamless experience.
• Performance Metrics: Meet or exceed established goals for efficiency, accuracy, quality, member satisfaction, and attendance.
• Continuous Learning: Participate in on‑the‑job training, stay current with medical terminology, health‑plan designs, and evolving regulatory requirements.

Essential Qualifications

• High School Diploma or GED (or 10 years of equivalent work experience).
• Minimum age of 18 years.
• At least 2 years of experience processing claims using the arenaflex CPS (formerly UMR CPS) system.
• Minimum 1 year of customer‑service experience in a professional or office environment.
• Ability to complete a full training program during a standard 8‑hour shift (Monday‑Friday, 7 am–7 pm CST).
• Flexibility to work any 8‑hour shift within normal business hours and occasional overtime as business needs dictate.

Preferred Qualifications

• Familiarity with medical terminology, health‑plan documents, or benefit‑plan design.
• Experience navigating multiple computer systems while on a call with a member.
• Prior exposure to health‑care regulatory frameworks such as CMS, Medicare, and state‑specific mandates.

Telecommuting Requirements

• Dedicated, private workspace separate from household traffic to protect member data.
• High‑speed internet that meets arenaflex’s approved standards.
• Secure handling of all sensitive documents in accordance with arenaflex’s Telecommuter Policy.
• Commitment to maintaining a professional, distraction‑free environment during work hours.

Core Soft Skills & Competencies

• Compassionate Communication: Ability to quickly build rapport, listen actively, and respond with empathy.
• Problem‑Solving Acumen: Proactive approach to diagnosing issues and recommending clear, actionable solutions.
• Conflict Management: Calmly resolve stressful situations while maintaining composure and resilience.
• Multi‑Tasking Ability: Efficiently juggle multiple calls, claims, and administrative tasks without sacrificing quality.
• Technical Proficiency: Strong keyboard skills, comfort with Windows PC applications, and rapid adaptation to new software.
• Adaptability: Flexibility to tailor communication style to diverse member personalities and needs.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its remote workforce. As a Customer Service & Claims Representative, you will have access to:

• Structured onboarding and continuous training programs designed to deepen your knowledge of health‑care operations.
• Mentorship from seasoned claims analysts and senior customer‑service leaders.
• Clear career pathways toward advanced roles such as Claims Analyst, Member Services Team Lead, Quality Assurance Specialist, and Health‑Plan Operations Manager.
• Opportunities to cross‑train in related departments, including provider relations, benefits design, and compliance.
• Tuition reimbursement and certification support for industry‑recognized credentials (e.g., Certified Professional in Healthcare Quality, Medical Billing & Coding certifications).

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and high‑performing culture that celebrates diversity and encourages innovation. Our remote‑first model is built on trust, accountability, and open communication. Employees enjoy:

• Regular virtual team huddles, town‑hall meetings, and social events that keep remote staff connected.
• A supportive leadership team that provides clear direction, frequent feedback, and recognition for achievements.
• Commitment to work‑life balance, with flexible scheduling options and generous paid time‑off policies.
• Access to a robust employee assistance program, mental‑health resources, and wellness initiatives.
• Commitment to equity, diversity, and inclusion—arenaflex actively works to eliminate health disparities and promote a workplace where every voice is heard.

Compensation, Perks, & Benefits

arenaflex offers a competitive hourly wage that varies by state, ranging from $16.54 to $32.55 per hour for residents of California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, and Rhode Island. Compensation is determined based on education, experience, certifications, and performance.

In addition to base pay, arenaflex provides a comprehensive benefits package that may include:

• Medical, dental, and vision coverage with multiple plan options.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Retirement savings plans with employer matching contributions.
• Paid parental leave, vacation, and sick days.
• Employee recognition programs, performance bonuses, and incentive awards.
• Equity stock purchase opportunities for eligible employees.
• Access to continuous learning platforms, webinars, and career‑development resources.
• Drug‑free workplace policy and pre‑employment drug screening.

How to Apply

If you are passionate about helping members navigate the health‑care system, thrive in a fast‑paced remote environment, and are eager to grow within a purpose‑driven organization, arenaflex wants to hear from you. Submit your application today and start your journey toward a rewarding career that makes a tangible difference in people’s lives.

Join arenaflex – Make an Impact Every Day

At arenaflex, your work matters. You will be part of a mission‑driven team that values compassion, integrity, and excellence. We welcome candidates from all backgrounds and encourage you to bring your unique perspective to our inclusive workplace. Apply now and become a vital part of the future of health care.