Technical Support Engineer

Audacy, Inc. is a leading audio content and entertainment company that connects with people through trusted local news, sports, and music. They are seeking a Technical Support Engineer to support customers with the installation, maintenance, and daily product support of proprietary software and services, while interfacing with Engineering, Product, and Sales teams.

Responsibilities

• General helpdesk support and knowledge base management. We use Zendesk primarily working through Work directly with clients to install and configure Streaming and On Demand software. Position will have a podcasting focus initially
• Provide technical guidance and information to users
• Become an expert with our ad server, streaming servers, podcasting platform and all related services such as web players, and API integrations with 3 rd parties
• Provide basic software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues
• Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues
• Create and maintain documentation for internal and external needs
• Work with web-related technologies, basic JavaScripting, API troubleshooting and more
• Assist as needed in special projects ranging from data entry to building custom tools or reports
• Effectively communicate product bugs and issues to management and established groups
• Rotate through a weekly on-call shift with the rest of the team
• General working hours are 8-5

Skills

• Associates degree in a Computer Science/Information Technology related field or equivalent experience
• Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware
• Excellent verbal and written communications skills are required
• Effectively communicate to a technical or non-technical audience
• Basic understanding of web technologies and techniques (JavaScript, HTML)
• A solid grasp of the Microsoft Office Suite, Google Docs and Jira
• Strong attention to detail while being self-directed
• Able to balance competing tasks in a rapidly changing environment
• Enthusiasm for new technology and strong team spirit. We collaborate constantly
• Willingness to ask questions and adopt a learning mindset
• Ability to troubleshoot and resolve technical issues is a MUST
• Experience with AI tooling
• Experience pulling data from SQL databases
• Experience in the radio broadcast, advertising or streaming industry is a plus
• Knowledge of streaming media protocols: HTTP Live Streaming (HLS), and Icecast
• Experience with audio engineering is a plus

Benefits

• A health care coordinator
• Medical
• Dental
• Vision
• Mental health
• Telemedicine
• Flexible spending accounts
• Health savings account
• Disability
• Life insurance
• Critical illness
• Hospital indemnity
• Accident insurance
• Paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
• 401(k) retirement plan
• Legal assistance
• Life assistance program
• Identity theft protection
• Discounted home and auto insurance
• Pet insurance

Company Overview