IT Site Director – Remote (Full‑Time) – Enterprise Infrastructure, RF Technology & Service Management – $28/hr

About arenaflex – Leading the Future of Digital Service Delivery

arenaflex is a fast‑growing, technology‑driven organization that powers critical business operations for a nationwide network of service‑focused locations. With a reputation built on reliability, rapid innovation, and an unwavering commitment to customer satisfaction, arenaflex delivers end‑to‑end IT solutions that keep the business humming, from the data center to the handheld device in the field. Our culture blends entrepreneurial spirit with disciplined execution, offering a collaborative environment where ambitious professionals can thrive, learn, and make a tangible impact every day.

Why This Role Matters

As the IT Site Director for our Dallas, TX hub, you will be the strategic and operational leader of a dynamic IT team that supports a high‑volume, customer‑centric operation. You will own the day‑to‑day delivery of technology services, drive continuous improvement initiatives, and partner directly with senior leadership to align IT capabilities with business growth objectives. This is a unique opportunity to work with a diverse technology stack—including hardware, software, RF devices, networking, and cloud services—while shaping the future of arenaflex’s technology roadmap.

Key Responsibilities

• Lead and manage the daily operations of the Dallas IT site, ensuring all hardware, software, and network services meet stringent availability and performance standards.
• Diagnose, troubleshoot, and resolve complex technical issues across desktops, servers, RF devices, and network infrastructure.
• Document incidents, conduct root‑cause analysis, and implement preventive measures to reduce repeat problems.
• Prioritize and manage high‑severity support tickets, coordinating with both local and remote IT support specialists to deliver rapid resolutions.
• Develop, maintain, and continuously improve the IT processes and procedures that support the Service Delivery organization.
• Design and implement scalable infrastructure solutions that align with the strategic goals of the Business Operations team.
• Oversee the planning, installation, and maintenance of structured cabling, server racks, and related hardware in multiple operating environments.
• Collaborate closely with senior business leaders to identify technology gaps, propose cost‑effective solutions, and drive execution of strategic initiatives.
• Manage vendor relationships, including contract negotiations, service level agreements (SLAs), and escalation procedures.
• Mentor and develop a high‑performing IT support team, fostering a culture of accountability, continuous learning, and exceptional customer service.
• Maintain compliance with security policies, data protection regulations, and internal audit requirements.
• Participate in on‑call rotation and be prepared to respond to emergency incidents outside of regular business hours.
• Travel up to 25% of the time to support regional sites, vendor installations, and corporate events.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
• Minimum of 4 years of experience delivering technical support in a fast‑paced, service‑oriented environment.
• Industry‑recognized certifications such as MCSE, MCSA, or MCITP (Microsoft equivalents are acceptable).
• Extensive hands‑on experience with RF devices, specifically the Moto MC9190, VC6090, and WT41N0 models (formerly Motorola/Zebra).
• Strong knowledge of core IT domains: Active Directory, DNS, DHCP, HTTP/HTTPS, SSL, OSI Model, TCP/IP, and network routing.
• Proficiency with arenaflex’s device management platform (formerly SOTI MobiControl) for mobile device provisioning and security.
• Demonstrated ability to lead and motivate a technical support team, delivering results in an SLA‑driven environment.
• Excellent written and verbal communication skills in English, with the ability to convey technical concepts to non‑technical stakeholders.
• Physical ability to stand or walk for 10‑12 hours per shift and lift up to 50 lb when necessary.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as business needs dictate.

Preferred Qualifications & Skills

• Advanced certifications such as CCNA (Cisco) or equivalent networking credentials.
• Experience managing large‑scale IT projects, including budgeting, resource allocation, and timeline management.
• Background in Windows Server environments and experience supporting Windows 10/11 workstations.
• Familiarity with virtualization technologies (VMware, Hyper‑V) and cloud platforms (AWS, Azure).
• Proven track record of implementing process improvements that increase efficiency and reduce downtime.
• Ability to travel regionally to support satellite sites and vendor installations.

Core Competencies for Success

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Customer‑Centric Mindset: Commitment to delivering exceptional service experiences to internal and external customers.
• Leadership & Influence: Skill in guiding teams, fostering collaboration, and influencing cross‑functional stakeholders.
• Adaptability: Comfort thriving in a fast‑changing environment with shifting priorities and emerging technologies.
• Communication: Clear, concise, and persuasive communication across multiple channels (phone, radio, email, in‑person).
• Project Management: Ability to manage multiple initiatives simultaneously while meeting deadlines and quality standards.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Mentorship from senior technology leaders and exposure to executive decision‑making processes.
• Funding for industry certifications, technical conferences, and advanced training programs.
• Opportunities to lead high‑visibility projects that directly influence the company’s strategic direction.
• A clear career path toward senior management roles such as Director of IT Operations, VP of Infrastructure, or Chief Technology Officer.

Work Environment & Culture

arenaflex fosters a collaborative, inclusive, and innovative workplace where every voice matters. Our Dallas site features:

• State‑of‑the‑art workstations, ergonomic furniture, and a modern break area designed for comfort and productivity.
• A hybrid work model that balances remote flexibility with on‑site collaboration, ensuring you have the best of both worlds.
• Regular team‑building events, tech‑talks, and knowledge‑sharing sessions that keep the community engaged and informed.
• A culture that celebrates diversity, encourages continuous learning, and rewards initiative.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $28/hr, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off (PTO), holidays, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives such as gym membership discounts and mental‑health resources.
• Professional development stipend for certifications, courses, and conferences.
• Flexible scheduling and remote‑work allowances to support work‑life balance.

How to Apply

If you are a proactive, technically savvy leader who thrives in a high‑energy environment and is ready to drive IT excellence for arenaflex, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal fit for this role.

Apply Now – Join arenaflex Today!

Closing Statement

At arenaflex, your expertise will directly influence the reliability and performance of critical business services that impact thousands of customers daily. Join a forward‑thinking team, embrace challenging projects, and accelerate your career while enjoying a supportive, rewarding workplace. Take the next step in your professional journey—apply today and become a pivotal part of arenaflex’s success story.