Senior Data Entry & Learning Operations Manager – Full‑Time, $30/hr – arenaflex

About arenaflex

arenaflex is a global leader in streaming entertainment, redefining how millions of viewers discover, enjoy, and share content across the world. With a relentless focus on innovation, simplicity, and customer delight, arenaflex has built a culture that celebrates curiosity, bold ideas, and relentless execution. Our mission is to deliver unforgettable experiences to every subscriber, and we achieve that by empowering the people behind the scenes – the teams that ensure flawless service, continuous learning, and operational excellence.

Why This Role Matters

As a Senior Data Entry & Learning Operations Manager you will sit at the intersection of data accuracy, learning design, and stakeholder collaboration. Your work will directly influence the performance of our outsourced call‑center partners, shape the development of high‑impact training programs, and ensure that critical business data is captured, validated, and leveraged to drive strategic decisions. This is a unique opportunity to combine meticulous data‑entry expertise with a passion for instructional design, all while contributing to arenaflex’s broader goal of delivering world‑class entertainment experiences.

Key Responsibilities

Program Management & Governance

• Define, document, and maintain the scope of all regional Learning & Development (L&D) initiatives for the LatAm CS Operations team.
• Create detailed project plans, timelines, and status reports; track milestones and proactively address risks.
• Serve as the primary point of contact for outsourced call‑center partners, ensuring seamless rollout and adoption of training programs.
• Collaborate with internal CS L&D leaders and cross‑functional stakeholders to align learning initiatives with business priorities.

Learning Content Development & Curriculum Design

• Conduct comprehensive needs analyses using performance data, stakeholder interviews, and gap‑identification techniques.
• Prioritize learning gaps, develop actionable recommendations, and present findings to senior leadership.
• Partner with subject‑matter experts (SMEs) to design and produce localized and global training curricula that blend instructor‑led, digital, blended, and on‑the‑job learning modalities.
• Develop facilitator guides, learner handouts, slide decks, job aids, and knowledge‑checks that are culturally relevant for Portuguese‑ and English‑speaking audiences.
• Iterate on content through pilot testing, feedback loops, and measurable impact analysis.

Facilitation & Train‑the‑Trainer Delivery

• Deliver engaging training sessions—both in‑person and virtual—to leadership audiences, frontline agents, and newly hired staff.
• Lead train‑the‑trainer workshops that empower local managers to co‑facilitate and sustain learning initiatives.
• Utilize adult‑learning principles, storytelling, and interactive activities to maximize knowledge retention.

Data Entry & Quality Assurance

• Accurately capture and maintain critical learning‑related data, including enrollment metrics, assessment scores, and certification records.
• Perform routine data validation, cleansing, and reconciliation to ensure integrity across LMS platforms and reporting dashboards.
• Generate regular analytics reports that highlight trends, completion rates, and ROI of training programs.
• Identify data anomalies, investigate root causes, and implement corrective actions in partnership with the data‑management team.

Stakeholder Management & Collaboration

• Build strong, trust‑based relationships with regional CS leaders, outsourced partner managers, and global L&D teams.
• Act as the voice of the local L&D team in strategic discussions, championing the needs of the call‑center workforce.
• Translate operational challenges into learning opportunities, influencing product and process improvements.
• Facilitate cross‑functional workshops to align on priorities, share best practices, and drive continuous improvement.

Essential Qualifications

• Minimum 3 years of experience designing and delivering blended learning solutions for contact‑center environments.
• Proven track record of creating onboarding, up‑skill, and leadership development programs that span from short micro‑learning modules to multi‑week classroom courses.
• Hands‑on experience with Learning Management Systems (LMS) and e‑learning authoring tools (e.g., Articulate, Captivate, Rise).
• Strong facilitation skills with the ability to engage diverse audiences, from entry‑level agents to senior managers.
• Demonstrated project‑management competence—ability to manage multiple initiatives, meet deadlines, and communicate status clearly.
• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field; a master’s degree is a plus.
• Fluent in Portuguese and English; conversational Spanish is an advantage.
• Experience working in a multicultural, globally distributed environment.

Preferred Qualifications & Nice‑to‑Have Skills

• Certification in Project Management (PMP, PRINCE2) or Instructional Design (ATD, e‑Learning Guild).
• Background in data analysis or data‑entry processes, including familiarity with SQL or data‑visualization tools.
• Exposure to agile methodologies and ability to thrive in fast‑paced, data‑driven settings.
• Knowledge of call‑center technologies, workforce management systems, and performance‑tracking dashboards.
• Experience designing content for multilingual audiences, ensuring cultural relevance and linguistic accuracy.

Core Skills & Competencies

• Analytical Mindset: Ability to interpret performance data, identify trends, and translate insights into actionable learning solutions.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication for diverse stakeholder groups.
• Collaboration: Strong partnership skills, comfortable influencing without direct authority.
• Attention to Detail: Meticulous data‑entry practices and rigorous quality‑control standards.
• Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving business needs.
• Technology Savvy: Proficiency with LMS platforms, authoring tools, and basic data‑management software.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role you will:

• Gain exposure to global L&D strategies and contribute to high‑visibility projects that impact millions of subscribers.
• Access a robust internal learning portal, mentorship programs, and tuition‑reimbursement for advanced certifications.
• Build a network of senior leaders across product, operations, and talent development, positioning yourself for future roles such as L&D Director, Organizational Development Manager, or Global Training Lead.
• Participate in cross‑regional knowledge‑sharing forums, hackathons, and innovation labs that encourage creative problem‑solving.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of Freedom, Responsibility, and Innovation. You will work in a collaborative, inclusive environment where ideas are welcomed, feedback is candid, and autonomy is trusted. arenaflex offers flexible work arrangements, a vibrant office in Alphaville with modern amenities, and a supportive community that celebrates diversity and personal growth.

Compensation, Perks & Benefits

While exact figures are market‑based, arenaflex offers a competitive hourly rate ranging from $25 to $35 per hour, commensurate with experience and location. Additional benefits include:

• Comprehensive health, dental, and vision coverage.
• Generous paid time off and holiday schedule.
• Retirement savings plan with company match.
• Employee assistance program and wellness initiatives.
• Access to streaming services, entertainment discounts, and exclusive content previews.
• Professional development budget for conferences, certifications, and courses.

How to Apply

If you are passionate about data integrity, love designing learning experiences, and thrive in a fast‑moving, globally‑connected environment, we want to hear from you. Join arenaflex and help shape the future of entertainment for audiences worldwide.

Apply Now