Remote Customer Service Representative – Payments & Digital Strategy Team – arenaflex Credit Union (Remote – Texas, USA)

About arenaflex

arenaflex is a global leader in aviation and financial services, connecting millions of travelers and members across continents. With a legacy of innovation, safety, and customer‑centricity, arenaflex operates a world‑class airline network and a thriving credit union that supports the financial wellbeing of its members. Our mission is to deliver seamless experiences—whether you’re boarding a flight, managing a bank account, or seeking assistance from a friendly representative. As a remote employee, you become part of a vibrant, inclusive community that values flexibility, growth, and the power of diverse perspectives.

Why You’ll Love This Role

Joining arenaflex means stepping into a dynamic environment where every interaction matters. As a member of the Payments and Digital Strategy team within the arenaflex Credit Union, you will:

• Work from the comfort of your home while staying connected to a supportive, high‑performing team.
• Develop expertise in modern banking operations, including ACH processing, remote deposit capture, and fraud resolution.
• Contribute to a mission‑driven organization that balances financial excellence with a commitment to travel‑related benefits for employees.
• Enjoy a balanced work‑life rhythm, with flexible scheduling that respects personal commitments.

Key Responsibilities

In this remote position, you will be responsible for a broad range of daily operational tasks that keep the arenaflex Credit Union running smoothly. Your duties will include, but are not limited to:

• Transaction Processing & Reconciliation: Perform data entry, posting, and daily balancing of ACH, wire, and electronic fund transfers.
• Partner Coordination: Liaise with internal stakeholders, external vendors, the Federal Reserve Bank, and other financial institutions to resolve transaction discrepancies.
• Fraud & Inquiry Support: Assist multiple departments with fraud investigations, member inquiries, and general ledger adjustments.
• Member Case Management: Handle assigned member cases, ensuring timely resolution and adherence to compliance standards.
• Regulatory Compliance: Follow and maintain strict compliance with NACHA rules, Federal banking regulations, and the Bank Secrecy Act.
• Payment Processing: Process loan payments, multi‑account deposits, credit card payments, and a variety of examinations such as IRA, bankruptcy, and payoff statements.
• Remote Deposit & Imaging: Review, verify, and approve remote deposit captures, mobile deposits, ATM transactions, and other image‑enabled products.
• General Ledger Adjustments: Log, analyze, and post significant GL, account changes, and reversals.
• Stop Pay & Check Batching: Execute stop‑pay orders and manage check‑batching processes.
• Daily Balancing & Closing: Complete daily reconciliations and department close procedures.
• Fund Transfer Management: Gather necessary information for timely and accurate processing of domestic and international fund transfer requests.
• Research & Validation: Research and validate incoming and outgoing fund transfer data, ensuring compliance with legal guidelines.
• Deposit Return Processing: Process deposit returns, review member accounts for draft changes, and confirm external transfers with the Federal Reserve.
• Overdue Collections: Manage daily workflows related to overdue returns, receipt issuance, foreign collections, and prison fees.
• Data Security & Confidentiality: Safeguard all account information and ensure all activities comply with relevant legal and regulatory standards.

Essential Qualifications

To succeed in this role, you must meet the following minimum requirements:

• High school diploma or GED (or equivalent).
• Intermediate proficiency with Microsoft Excel and Word.
• Strong analytical abilities and comfort performing mathematical calculations.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently with minimal supervision.
• Ability to thrive in a fast‑paced environment while juggling multiple priorities.
• Commitment to maintaining perfect attendance and overall performance standards.
• Willingness to complete arenaflex and Credit Union pre‑employment compliance examinations.

Preferred Qualifications

While not mandatory, the following experiences will set you apart from other candidates:

• Prior experience in customer or member service roles, especially within a banking or credit union setting.
• Familiarity with banking platforms such as Episys or Symitar and experience processing wire transfers.
• Hands‑on experience with ACH processing, remote deposit capture, and other electronic payment systems.
• Previous exposure to regulatory compliance frameworks (e.g., NACHA, BSA/AML).

Core Skills & Competencies

• Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Word, Excel, Access, PowerPoint) gained through both education and practical use.
• Customer Service Excellence: Ability to deliver outstanding support, resolve issues quickly, and maintain a positive member experience.
• Attention to Detail: Meticulous approach to data entry, reconciliation, and compliance documentation.
• Problem‑Solving: Strong analytical mindset to investigate discrepancies, identify root causes, and implement corrective actions.
• Time Management: Proven ability to prioritize tasks, meet deadlines, and handle high‑volume workloads under pressure.
• Team Collaboration: Comfortable working as part of a remote team, sharing knowledge, and supporting peers.
• Adaptability: Flexibility to adjust to evolving processes, technology upgrades, and regulatory changes.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and forward‑thinking culture. Our remote workforce enjoys:

• Access to a robust digital collaboration platform that keeps you connected to teammates, managers, and resources.
• Regular virtual team‑building events, training sessions, and mentorship programs.
• A commitment to diversity, equity, and inclusion through 20+ Employee Resource Groups that celebrate different backgrounds and perspectives.
• Opportunities to contribute ideas that shape the future of both the airline and credit union divisions.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22 to $35, based on experience and performance. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights worldwide—for you, your family, and friends.
• Health & Wellness: Medical, dental, vision, and prescription coverage from day one, plus telehealth services, flexible spending accounts, and wellness programs.
• Retirement Savings: 401(k) plan with company matching after one year of service.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial guidance.
• Pet Insurance: Coverage for your furry companions.
• Discount Programs: Reduced rates on hotels, car rentals, cruises, and other travel‑related services.
• Learning & Development: Access to online courses, certifications, and tuition reimbursement for continued education.

Career Growth & Development Opportunities

arenaflex believes in investing in its people. As a Remote Customer Service Representative, you will have pathways to advance into roles such as:

• Senior Payments Analyst
• Fraud Investigation Specialist
• Member Services Team Lead
• Operations Manager – Credit Union
• Digital Strategy Project Coordinator

Our internal mobility program encourages cross‑functional moves, and our mentorship network helps you build the skills needed for leadership positions.

How to Apply

If you are ready to embark on a rewarding journey with arenaflex, bring your passion for service, analytical mindset, and commitment to excellence, and join a team that values both professional growth and personal wellbeing, we want to hear from you.

Apply Now!

Explore more opportunities with arenaflex and discover how you can shape the future of travel and finance.