Supplier Success Professional (B2B Customer Support)
Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.
Responsibilities
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
Skills
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- High tolerance for stress and ability to manage multiple priorities
- Prior experience in customer service or call center environments preferred
- Familiarity with compliance documentation and supplier onboarding is a plus
- Fluency in verbal & written communication for additional language as required by posting and business need
Benefits
- Hybrid schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home)
- 100% attendance for 8 weeks of training
Company Overview