Customer Services Advisor
West Kent Housing Association is dedicated to providing quality housing solutions and believes in the importance of its organizational values. They are seeking a Customer Services Advisor who will communicate effectively with customers through various channels and demonstrate a commitment to excellent service and problem-solving.
Responsibilities
- Enjoy communicating with others whether via the phone, email, web or social media
- Be confident using the latest technology
- Problem solve and go the extra mile for customers
- Maintain quality results in a busy environment
Skills
- Enjoy communicating with others whether via the phone, email, web or social media
- Confident using the latest technology
- Problem-solving skills
- Positive attitude
- Excellent communication and customer service skills
- Committed to always doing the best for the customer
- Self-motivated
- Able to thrive and maintain quality results in a busy environment
Benefits
- Generous pension and life cover
- Health cash plan
- Flexible leave package which includes an additional three days leave for our Christmas closure
- Paid time off to volunteer
- An annual grant to support your wellbeing
- Flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week
Company Overview