Program Coordinator

Strategic Association Management (SAM) is seeking a self-starter for the role of Program Coordinator, who will provide administrative support and coordination for various client-partner programs. The position involves managing day-to-day operations, responding to member inquiries, and coordinating financial transactions related to membership and registration projects.

Responsibilities

• Responding to member inquiries via phone/email
• Database management (entries and reporting)
• Meeting and event registration and set-up support
• Variety of administrative tasks related to multiple organizations
• Coordination of financial transactions related to a variety of membership and registration projects

Skills

• Work experience, preferably in the areas of administrative support, customer service or project management; customer service skills are critical in this role
• Excellent verbal & written communication skills (in-person, phone and email communication)
• Database management experience; preferably with web-based CRM or AMS Software/Management System
• Ability to produce high-level, accurate work on tight deadlines
• A 'rolled up sleeves/get it done' approach to work and role in company
• Advanced knowledge of Microsoft Office Suite and proficiency with a variety of computer/technology tools; preferably with Mac OS (SAM is a Mac environment)
• Detail-oriented, with strong, effective organizational, problem solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment
• Demonstrated ability to balance independent work with team collaboration
• Must be comfortable in a completely open and flexible office space environment
• Openness to managing competing priorities and competing leadership styles
• Willingness to seek, provide and accept feedback
• Self-driven, adaptable and flexible to change
• Willingness and ability to travel outside of Austin for multi-day events (limited)

Benefits

• Full-time FLSA classified nonexempt position
• Employees maintain a hybrid schedule
• SAM Total Rewards program represents a robust, employee-driven engagement and incentive our program that intentionally addresses seven key elements that make up the comprehensive employee experience: Compensation, Benefits, Well-Being, Development and Support, Community Impact, Work Environment and Resources, and Diversity, Equity, and Inclusion
• Meaningful recognition and incentives
• Fosters inclusivity and belonging
• Professional and personal development and growth

Company Overview