Administrative Coordinator

Joni and Friends is a Christ-centered community dedicated to serving people living with disabilities. They are seeking an Administrative Coordinator to support the Area Team model, manage donor communications, and ensure database accuracy while embodying the organization's values and mission.

Responsibilities

• Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area Teams
• Greet and receive guests
• Answer and direct incoming phone calls and retrieve messages
• Create, update, and distribute ministry materials
• Order products and office supplies, maintain product inventory, fill resource and information requests
• Process printing orders
• Submit business card and graphics orders through the Marketing toolbox
• Gather data and provide standard reports and statistical analysis
• Order and manage holiday card mailings
• Participate in ongoing training in applicable software applications
• Train, schedule, and oversee volunteers for assistance with administrative tasks
• Ensure Salesforce accuracy regarding volunteer contacts and campaign participation
• Provide event administrative support such as registration, name tags, participant materials, and follow-up
• Enter daily donor updates (notes, contact changes, actions, etc.) into Salesforce
• Maintain database accuracy
• Document constituent communications and touch points in Salesforce (manually or via Action imports)
• As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)
• Run reports, and provide mailing lists
• Follow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packet according to current Development protocols
• Write and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)
• Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designs
• Coordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donors
• Coordinate and complete Lapsed Donor calls/cards with volunteer support
• Manage email promotions with Marketing
• Organize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)
• Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)
• Assist with event payment processing (Family Retreat and other events)
• Deposit and process income weekly or immediately if ≧ $1,000
• Pay and/or automate office expense payments
• Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposes
• Work occasional evenings or weekends to assist with events or workshops
• Travel overnight when necessary to attend retreats or conferences
• Other duties and projects as assigned by supervisor to support department and organizational needs

Skills

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• Bachelor's Degree or related experience required
• Salesforce or similar database experience required
• Strong organization and time management skills, including rigorous attention to detail
• Must have a valid driver's license
• Must be a self-starter, a team-player, and have strong interpersonal skills
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
• Previous administrative experience preferred
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Benefits

• This is a hybrid position (Mon, Tue and Thu in the office, Wed and Fri remote)

Company Overview