[Remote] Solutions Consultant
Note: The job is a remote job and is open to candidates in USA. MaintainX is the world's leading AI-powered maintenance and asset management platform, serving over 13,000 customers. The Solutions Consultant will provide high-quality product demonstrations to prospective customers, mentor sales staff on product knowledge, and collaborate with various teams to enhance customer engagement and sales effectiveness.
Responsibilities
- Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
- Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses
- Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs
- Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way
- Be the go-to product expert who can accurately respond to technical product questions from across the sales teams
- Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed
- Build trust with customer stakeholders based on product and functional expertise
- Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX
- Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed
- As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers
- Develop and launch new sales assets and collateral
- Keep existing sales assets and collateral up-to-date
- Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations
- Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team
Skills
- 3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering
- Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows
- Comfortable multi-tasking and keeping the energy high
- Outstanding verbal and written communication ability
- Interpersonal and listening skills
- Insanely detail-oriented and organized
- Effective problem-solving capabilities
- Ability to adjust communication style based on customers' personalities and based on stakeholders' objectives
- Ability to present effectively and command attention with a variety of stakeholder perspectives
- Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality
- BA degree or higher
- Prior consulting and/or sales experience
- Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc
- Experience with startups and entrepreneurial organizations
- Experience working with ERP, CMMS or facility operations software
- Experience working in a manufacturing facility
- Ability to perform in a remote work setting
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where: + You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. + We believe in meritocracy, where ideas and effort are publicly celebrated.
Company Overview
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