[Remote] Bilingual Customer Service and Rebate Processing Specialist

Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact, seeking Bilingual Customer Service and Rebate Processing Specialists to provide processing and customer support for multiple clients. The role involves data entry, customer service, and maintaining filing systems while contributing to climate change mitigation efforts.

Responsibilities

• Provides basic troubleshooting and recommend solutions
• Data Entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
• Communicates effectively as part of team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment
• Safeguards confidential customer information
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned
• Other duties as assigned

Skills

• Minimum of a high school diploma or equivalent
• Fluent in both English and Spanish
• Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
• Minimum 6+ months of related work experience in a call center environment
• Proficiency in 10-key data entry from computer keyboard
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Excellent written and verbal communication skills
• A positive and customer - friendly outlook
• Able to follow directions as they are given
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities
• Experience in a data entry processing and customer centric call center environment preferred
• Experience working in energy efficiency or utility fields a plus

Benefits

• Employees may be eligible for a discretionary annual bonus
• Three weeks of paid vacation annually
• Paid holidays
• A 401(k) retirement plan with employer match
• Medical, dental and vision coverage
• Parental leave
• An employee assistance program
• Commuter benefits
• Additional supplemental offerings

Company Overview