[Remote] Services Sales Solutions Senior Manager/ Director - Public Sector

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, focusing on delivering strategic engagements that define transformational opportunities. The Services Sales Solutions Senior Manager/Director for the Public Sector will partner with executive stakeholders to design customized strategic roadmaps and business cases, driving pre-sales efforts and enabling clients to transform into Agentic AI Enterprises.

Responsibilities

• Act as a trusted advisor to executive-level customers, developing narratives that articulate the execution plan and timeline of the transformation program
• Prescriptively shape large, complex, and transformational engagements, moving beyond stated requirements to recommend the right path for customer success
• Ensure business value is defined and realized by translating executive-level customer objectives into clear, executable implementation plans
• Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion
• Execute Phase 0 Frameworks: Conduct and execute strategic Phase 0 engagements for critical opportunities and complex or at-risk accounts to accelerate pipeline velocity and protect customer investments
• Partner closely with Account Partners to structure the deal’s financial strategy and implementation roadmap, and then co-presenting the value and strategic outcomes directly to the client
• Partner with Services Sales Solution Architects, Business Strategists and other relevant roles, as necessary, on comprehensive pre-sales discovery workshops, engaging functional stakeholders to understand the complete business challenge and desired outcomes
• Serve as the strategic connective tissue between Sales, Architecture, and Leadership. Actively run cross-functional "Deal Clinics" to constructively stress-test strategies and reduce late-stage stalled deals
• Focus strictly on high-impact asset creation over high-volume deck production; build reusable, scalable pre-sales tools, methodologies and customer stories that enable Account Partners to effectively self-serve
• Contribute to high client satisfaction by ensuring the solutions you shape are set up for delivery success and align tightly with customer objectives
• Define customer objectives, mitigate delivery risks, and actively apply a disciplined Go/No-Go (GNG) process to ensure we enter the right deals, the right way
• Adopt an AI-first framework. Integrate AI-powered tools to scale velocity and quality
• Measure success by your direct contribution toward regional revenue targets, specifically tracking pipeline generation and deal-win ratios accelerated through strategic pre-sales engagements
• Actively participate in formalized GTM cadences and maintain strong satisfaction metrics driven by structured Account Partner (AP) feedback loops
• Lead the organization's "Innovation-First" approach by operationalizing AI tooling and leading customer evolution into Agentic Enterprises
• Cultivate thought leadership by documenting high-fidelity, externally approved transformation stories to secure flagship Dreamforce features and win prestigious industry awards

Skills

• Minimum Experience: 10+ years' experience delivering enterprise-level consulting services, with 7+ years focused on the Salesforce platform
• Project Leadership: 7+ years of deep enterprise-level project or program experience (SaaS preferred), utilized to inform accurate scoping and estimation
• Pre-Sales Leadership: Demonstrable experience leading the end-to-end discovery, solutioning, estimating, and SOW-creation process for multi-cloud, transformational programs
• Sales Collaboration: Active involvement in supporting the sale of professional services, including leading proposal development and presenting to C-level executives
• Go-to-Market Support: Experience leading strategic scoping, proposal development, RFP responses, and executive-level presentations
• Platform Expertise: Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions
• Executive Presence: Extremely strong written and verbal communication skills, with a proven ability to build advisory relationships and establish credibility with executives
• Facilitation Skills: Demonstrated ability to influence a group audience, facilitate complex solutioning workshops, and lead executive-level discussions regarding roadmap and scope
• Analytical Skills: Excellent analytical, problem-solving, and conflict-resolution skills; adept at mediating conflict and fostering healthy dialogue during negotiation
• Business Acumen: A delivery-informed mindset with a deep understanding of cloud-based technologies and the ability to translate ambiguous business requirements into tangible, scoped solutions
• Commercial Acumen: Proficiency in deal architecture and pricing levers; demonstrated ability to manage discounting and lead commercial negotiations to maximize deal profitability
• Leadership: Proven ability to lead and mentor cross-functional teams and individuals, exercising discretion and latitude in reaching critical goals
• Logistics: Ability to travel will be required and varies based on client needs
• Education: Degree or equivalent relevant experience required (e.g., military experience, volunteer roles, work experience, etc.)
• Salesforce Platform Administrator
• Salesforce Sales Cloud Consultant
• Agentforce Specialist
• Salesforce Service Cloud certifications are strongly preferred

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Company Overview

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