[Remote] Product Operations Coordinator
Note: The job is a remote job and is open to candidates in USA. Impruvon is a mission-driven company focused on transforming medication management for vulnerable populations through innovative technology. The Product Operations Coordinator will drive visibility and coordination across product initiatives, ensuring effective communication and organization within the product team and its stakeholders.
Responsibilities
- Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements
- Track initiative progress and maintain accurate roadmap status information
- Document roadmap changes, key decisions, dependencies, risks, and action items
- Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes
- Assist Product leadership with roadmap planning activities and roadmap communication
- Maintain tracking of product goals, objectives, key initiatives, and action items
- Monitor progress against commitments and help identify areas requiring follow-up
- Prepare status updates, reports, dashboards, and planning artifacts for Product leadership
- Help ensure product efforts remain aligned with company priorities and planned objectives
- Create visibility and transparency across product initiatives and organizational priorities
- Coordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholders
- Facilitate communication regarding priorities, releases, roadmap changes, dependencies, and action items
- Follow up on commitments, outstanding tasks, and identified blockers
- Help ensure stakeholders remain informed and aligned on product initiatives
- Escalate concerns, delays, or risks when appropriate
- Support release planning activities across teams
- Maintain visibility into release schedules, readiness requirements, and dependencies
- Coordinate internal communication and rollout planning efforts
- Partner with Product Specialists, Customer Success, and Operations to support successful feature releases
- Help ensure teams are prepared for upcoming workflow changes and product enhancements
- Maintain planning artifacts, status reports, dashboards, meeting notes, and product documentation
- Document key decisions, action items, and outcomes from planning and product discussions
- Help improve Product team processes, communication, and operational consistency
- Identify opportunities to improve visibility, accountability, and organizational effectiveness
- Support continuous improvement of Product operating processes and team workflows
Skills
- 2+ years of experience in Product Operations, Project Coordination, Program Coordination, Project Management, Business Operations, Customer Success Operations, or a similar role
- Strong organizational skills with the ability to manage multiple initiatives, deadlines, and competing priorities
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to follow-through
- Ability to track, organize, and communicate information across multiple stakeholders and teams
- Experience maintaining project plans, status reports, dashboards, meeting notes, or similar planning artifacts
- Comfortable working with Product, Engineering, Customer Success, Operations, and leadership teams
- Comfortable operating in a fast-paced, highly collaborative startup environment
- Strong problem-solving skills and willingness to take ownership of tasks and outcomes
- Experience working within tools such as Jira and Confluence for initiative tracking, documentation, and cross-functional collaboration
- Experience in healthcare, IDD services, assisted living, long-term care, or medication management environments
- Experience supporting software product organizations
- Experience tracking goals, projects, roadmaps, or strategic initiatives
- Experience with planning, project management, or collaboration tools
- Familiarity with Agile, Scrum, Kanban, or other product development methodologies
- Experience supporting operationally complex software platforms
Benefits
- Competitive compensation aligned with experience
- 100% company-paid medical coverage (base plan)
- Dental & vision available
- 401(k) retirement plan
- Company-paid life, AD&D, STD & LTD insurance
- Lifestyle Spending Account (wellness, personal use, and company swag)
- Flexible PTO + company holidays
- Flexible, remote-friendly work environment
- Opportunity to own and grow a critical function within the company
- Mission-driven work with real impact on vulnerable populations
Company Overview