[Remote] Client Experience Operations Manager

Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that leverages advanced artificial intelligence to enhance marketing efficiency. They are seeking a detail-oriented Client Experience Operations Manager to support media project execution and operational management, ensuring accurate measurement solutions and effective communication across teams.

Responsibilities

• Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
• Track campaign milestones, dependencies, and risks across cross-functional teams
• Support implementation and QA of tracking tags across media platforms and websites
• Ensure campaign tagging follows established taxonomy and naming conventions
• Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies
• Assist with documentation of tagging standards and best practices
• Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch)
• Support integration of media tracking data into attribution and reporting frameworks
• Partner with analytics teams to ensure media data aligns with broader customer journey measurement
• Maintain campaign documentation, workflows, and tracking implementation guides
• Identify opportunities to improve operational efficiency across campaign setup and reporting
• Ensure compliance with internal data governance and marketing technology standards

Skills

• 3–5 years of experience in digital media operations, marketing operations, or campaign management
• Experience working with digital tagging and tracking frameworks
• Familiarity with customer journey attribution concepts and multi-channel measurement
• Strong project management and organizational skills
• Ability to coordinate across media, analytics, and technology teams
• Experience with tag management
• Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics
• Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk
• Knowledge of marketing attribution tools or media measurement platforms

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

Company Overview

Company H1B Sponsorship